Compromised credit card

[Damien1422]

My plan seems to be suspended as a result of my credit card being compromised and thus cancelled.

I just entered a new card number onto my account. However I’m wondering if the reactivation happens automatically or whether I need to take additional steps to be able to start using the phone services again?

[johnmaibwe]

Hello,

Since you’ve updated your payment method with the new card, the next step depends on whether your account balance is sufficient to cover the plan renewal:

1. Check your account balance: Log in to your Public Mobile account and verify if the account balance covers the cost of your plan. If not, you’ll need to manually make a payment.

2. Make a manual payment (if needed):

   • Go to "Payments" in your account.
   • Choose "Top Up" and enter the amount needed to cover your plan cost.
   • Once the payment is processed, your plan should be reactivated.

3. Reactivate your plan: If your account balance is sufficient but the plan is still suspended, select "Reactivate Current Plan" under your account’s "Overview" section. This should restore your phone services.

4. Restart your phone: After completing the steps above, restart your phone to refresh the network connection.

[hTideGnow]

hi @Damien1422 

do you see a button Pay and Resume Service?  Just click on it and pay and resume service

[softech]

@Damien1422 

no, it won't renew the plan automatically after a new card is added

you need to load enough money to make a manual renewal.  Just use this link to load enough funds:

https://myaccount.publicmobile.ca/en/account/payment/funds/card