Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!could somebody explain why since the last time the voice plans were updated there is this interesting thing: the province wide plans and the Canada wide plans are both the same price...is there a difference at all in those 2 plan options?
Hi, Everyone. A friend who also is a PM customer has forgotten both her self-serve and PM Community passwords. She also can't remember the answer to the security question that needs to be answered when resetting the self-serve password. Neither of us...
I activated my sim card two days ago, kept my old Telus number, but still I have no service on my new public mobile service. On my phone, it doesn't even show that I have a provider. The sim card is inserted properly. What to do now? My Telus account...
How to ask moderator to change my email associated with my profile
Not this is the best thread for this question however, I've noticed ever since switching to PM, 5 wks ago, my Google calendar reminder notifications are always 2 minutes before my set time. e.g. I set notification for an hour before 5:15, it notifies...
my account has been locked (due to change of credit card info and forgot password and security question answer)
I've recently transfered and change my phone number, but I a not able to receive any calls even though I am able to call others, is there a way I can fix this?
how do you get the rewards
I have submitted to number port-in from OOMA.It says number change successful and nothing else.How long does this process take?thanks. Seong
Hi, I recently tried to transfer my old virgin mobile number to public mobile. It didn't work, and I didn't have the option to set up a PIN code so i can't call anyone for help. how can I set up a PIN? my account is active but I can't use the service...
Partway through month. Want to upgrade plan. Will you let me give you this money (new plan cost - old plan cost) or do I switch cell providers forever?
i lost my sim.I have suspended my account and ordered a new sim.What do i do if my new sim is delivered
Hello - my family has four accounts with all four being paid for by the same credit card. Over the last couple of weeks Public Mobile has not been able to apply Autopay to the credit card. The credit card is working fine as other purchases have been ...
Hello, I purchased a certified pre-owned iPhone 8 through Public Mobile and it’s not functioning properly. Who do I contact about this one year warranty that it comes with?
where do you register a credit card
Would be good for public mobile to make their site load faster, with more costumers every day and keeping same servers I’ve been with public for a year and site seems to be slower and slower.
Unless I'm near the cell phone tower in downtown Fergus, I can no longer get any signal. This wasn't the case when I owned my Galaxy S6 (even though reception still wasn't great) but since getting the S9 reception has been horrible. Same goes for tra...
I was late paying my bill it says I have a balance? But still no service how do I fix this?
Anyone else unable to register a credit card, and getting this error message:ERROR_CODE=101 APPROVED=false ERROR_MESSAGE=C101_AMOUNT_OUT_OF_BOUNDS PROCESSED_TIME=102530 PROCESSED_DATE=210323Is there some sort of hack or workaround I can do to make it...
Hello. I had have pay 105$ to add data on my accounts now I don’t see anything changes!! What’s going to happen for my money?
I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the netw...
I have an old Samsung s7 that is locked to rogers. I called to unlock it but was unable to because I purchased it years ago off craiglist. Rogers told me I needed to know the email of the previous person to unlock it, which I clearly don't know. Is ...
Hello how to get my account to stay set to my province. I keep changing it to my province and it always sets back to ontario? Is that normal or what do I need to do? or does it matter
I'm in the Kitchener / Cambridge area of Ontario and normally don't have any issues but my data seems to be taking longer to load. Anyone else having this problem?
I recently reactivated one of my accounts that I put aside for a few months to test some other things on another account.When did this happen? I only just noticed it. It's been active for a week or so.
Does it still have the option to key in last 4 digits for your number choice??
Newbie here...I am a new customer and I signed up back in January. There was a promotion to get second month free and and data top up. I don’t see either on my account???
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