Data not working

[SamBrad]

My data recently ran out so I bought 1GB more, but it is still not working.

I have also checked my account and it says that I have almost half a GB left of my original data.

I live in BC, but I have been in Alberta for the last few days. Could that be the issue?

[Outdoorsman]

@SamBrad hi that shouldn't effect your data are you in a remote area with poor service , besides you data is calling and texting working

[Timer]

@SamBrad 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan & Add-ons, it's showing to you it's there,then rebooting device.

if see the amount at your Available Fund, for the add-ons, then go to rebuy it again.

[Meow]

If you on Canada Wide then it does not matter where you are (while in Canada).

Did you try rebooting your phone? Maybe changing provinces somehow interfered with your service.

[BKNS27]

@SamBrad 

PM plan shouldn’t affect your data. It is Canada wide. Try rebooting your phone by powering it off then back on.