Can not reset my account pw????

[MikeSharkey1]

Please help me 🙂

[popping]

@MikeSharkey1 

Are you using the reset password link on the login page?

If no, try it and report result.  Thanks.

if yes, which method of verification you selected to receive the reset password link?  

1. Your phone to receive SMS.

2. Email to your email registered on your account

We need your feedback so that the self-serve portal development team can find out the problem and fix it.

[Meow]

Try using different browser. Try Incognito mode. Try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon (PC).

[RossN · Accepted solution]

@MikeSharkey1 hi if you tried password reset with no luck then 

you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email   change/reset password

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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