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Us roaming

Muchoros
Great Neighbour / Super Voisin

I’m in the US from Canada, I’ve purchased unlimited talk/text for 10 days, I’ve changed my ANP, reset my network and I still don’t have any cellular service available. Please help 

4 REPLIES 4


@Simar71 wrote:

Visit a kiosk 


 

There are no Public Mobile kiosks.  Also, Public Mobile retail locations weren't there to provide any torm of customer support.

Simar71
Great Neighbour / Super Voisin

Visit a kiosk 

darlicious
Mayor / Maire

@Muchoros 

Here's info on US Roaming and the recent changes in the US affecting pm customers that should help.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

softech
Oracle
Oracle

@Muchoros   you actually don't need to change the APN .

 

for US roaming on voice, you need to specifically choose T-Mobile network since it has the 2G network which can carry the voice signal.  Can you go to your network selection, manually choose T-Mobile and see if it connects and if you can receive calls and send text?

 

Also, which city and state you are in now?

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