Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone.Just wondering if anyone has had this experience.Went to a koodo store, same place I activated 4 lines to Public over the past 3 years, an the "manager" told me that they dont sell the Public sim cards nor do they activate for Public.W...
Hello, I have a 100 minutes a month plan. I just received a message that I only have 10 minutes left, when I check my callig history the Toll Free numbers, as their are also categorized by the account, are being counted on the 100 minutes. Is that co...
I am on vacations in Mexico but I do not have data or can make calls. What can I do? Can I buy an add-on?
Hi! I ordered for my sim card on the 24th of December 2021. Kindly provide update
I perchance a Cell used cell phone from you before Christmas and gave it to my son when he opened it it doesn't want to start and there is no way to contact you guys ? Can you help?
Is there a way to get notifications when a new question is posted on community? I don't want it for every time someone answers, but itd be nice to see when a new question is posted... Thanks!
PC mobile has a $20 unlimited canada wide talk and text plan. Plans & Features - Prepaid | PC mobile I currently have both my parents on the public mobile $15 plan, but I have to constantly add minutes to their accounts. The $25 plan for unlimited t...
I sent a text in Simplified Chinese characters to someone in China last night. However, He can not receive it/Simplified Chinese characters. Instead, I sent a text in English, such as Hello, he received it. Why? how to fix it. why is Public Mobile ...
I manage my mother's Public Mobile account. She is currently on the $15 plan with 100 outgoing monthly minutes. She probably uses 300 minutes monthly - so what I have been doing is manually adding 500 minutes every now and then. But I have to chec...
I've used the same RBC Visa Debit to pay for my service on Autopay for more than 3 years and now all of sudden the funds didn't draw this month.The card is valid and there's sufficient funds in the account, is anyone else having these issues?
Hi, I have an old Nokia phone from Rogers that I am trying to use with PublicMobile. The phone is unlocked, but doesn't connect to PublicMobile network. Does it mean PublicMobile and Rogers use different bands, and there is no way to use the phone?
I have plenty of data, but just noticed that I am unable to connect to NETWORK. Call and Text work, just no Data
Hi thereI require transaction history only for last 30 days for this account: This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.
I ported a number over from Freedom 3 or 4 days ago, but now when I try to call it I get error 8UV1 and no calls will go through to that number. I tried calling from another Public mobile friend's number and also from Skype but neither works. I have ...
Can log in or remember my pqnswer to security question
Am I committed to using Public Mobile service if I buy a used phone from them or can another service be used?
My credit card is going to expire but cannot change to new date or remove the card. When I cancel Autopay sign out then sign in again it just puts the old credit card back in.
Transfered to PM from Rogers . I can call ,but they cannot call me.
Last month I had a very positive experience when I worked with a customer service representative to set up 2 phones for my parents at my local kiosk. Last week, I had a similar positive experience with another customer service representative at the s...
Hi,I have a monthly 100 min Canada Wide plan. I have the 500 min Intern'l LD bonus. If I call the US, what happens with my minute totals? Would it start deducting the 500 LD min? Would it start deducting from my 100 Canada wide minutes? Thanks
HelpMy Public Mobile network is no longer available. It was working well 2 days ago.Now it is asking for Sim Card which I did not remove.No access to serviceThis account was established over 10 years ago. Not registered
why didn't my friend show up as a reward for referring them ?They have been with PM probably for a about 6 months. Does that mean I lost that 6 months of rewards ? Please help ?
I have a Umidigi A9 pro with Android 10.I'm super paranoid about products/companies ripping me off, so I have wifi and cell data turned off, cell data limit is set to zero, turned-of background data on all apps that I can find, and I have a firewall ...
Can I use international to call from US to can?
