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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Roaming

I am heading to Australia in a few weeks for a whole month! I know the public mobile doesn’t offer international roaming. So I’m kind of wondering what should I do? Should I get a new phone plan for that month? Will my phone still work when I come ba...

Why is public mobile so cheap

I’ve recently switched from Bell to Public mobile. I’ve been saving over $60 a month for a very similar plan that I had with Bell. How is public mobile so cheap? How can they make enough money when all the other phone companies are charging soooooo m...

Password reset issue

Helloi have been trying all morning to reset my password to login and pay my bill.Every time I reset, it says successful, but I still can’t login.

3G or 4G?

I’ve noticed that Public mobile has recently introduced 4G data speeds into there plans… Can anyone tell me if these plans are really worth it? Has anyone gone from a 3G data speed plan to a 4G data speed plan and really noticed a substantial differe...

Add On data only loads Public Mobile

I have a gig of add-on data from an old autopay incentive but I can only load public mobiles site. It won't even let me load the login page for my account because it's technically a telus site. Any ideas on what's happening?

Resolved! Voucher Not ‘Processing’

I bought a payment voucher approximately ten days ago. 2($25) When I attempted to top up both codes were ‘unable to be processed’.I am certain that the code(s) have been correctly entered, and multiple times have been befor being directed to publicmo...

Resolved! Payments

Hi, wondering if someone could check my account balance, when I first logged in it said my account was deactivated in Nov 2022, I want to make sure you have received my payments. Thank you in advance,

Resolved! When will rewards be applied if I change plans early

My 30-day plan was originally up on Aug 17 but I just changed my plan now. Will my rewards be applied on the 17th?

$10

Why did my $10 plan go up to $13 without me being notified???

Change of plan type did not work?

I have an old grandfathered account which had talk only, no texting. As my account is paid on the 14th and I wish toget a plan which included texting (old flip phone) I logged in and thought that I was buying a plan which included texting. In fact, ...

2 step verification

I am unable to complete 2 step verification to log into my account. Phone number is not active and can't access email. Please help

Check Minutes Usage Data Usage

Dear public mobile,I checked current Plan Usage on your system that are not true with my Usage.For example I used from Aug 04 - Aug 13 is around 40MB data. But your system inform used 160MB.And about Minutes is the same. Please check and correct!Than...

Resolved! Replacement Sim

I've been without service for over a month trying to get a replacement Sim... Why is that it says everywhere that I can pick up a sim at a Telus or Koodo store, yet when I go there I get blank stares when I ask for a public mobile sim. Getting one o...

Resolved! I can't find my email account

thats associated with my number... can anyone help?

Data not working

Data not working, Help!!!

Resolved! Public Mobile sign into network notification but still have left over data from add on

I have a Pixel 6 and just recently, I got the notification saying I need to sign into network to use my data. I've used up all 250mb of my monthly plan, but I still have total of ~1GB left from add one. I don't know why it stopped working today, but ...

PUK LOCK

My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for ...

data add-ons not working

Hi there,I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g) Thanks

Resolved! Re: my plan suspended

My plan was suspended today!! They did not activate auto-pay which they have been doing for over a year. What do I do...can't speak with anyone!! Very very frustrated What can I do??

Resolved! Can't log in, reset password not working

Hi,I recently switched to a new phone provider and did port forwarding to keep my old number. Coincidentally, the next day I could not log in to cancel my automatic payments to PM.I've tried using a new browser, incognito mode, deleting cache/cookies...

Transfer Koodo phone number to new Public account

I have been trying to transfer my Koodo number to my new Public account which I activated this morning. I have submitted a ticket number with a request to chat with an agent ticket number 248484-199more than 2 hours ago and I still have not received ...

Resolved! new preowned phone will not turn on

Hi there,I have been a public mobile client for over a year now. My old phone is broken and not working great - I decided to order a new preowned phone from public mobile. I assumed I can just move the same sim card over to the new phone? The phon...

Resolved! Phone

Hi I am travelling to UK if I buy the UK add on package for minutes, will that be okay to use my phone over there to call back home to Canada? Will my data also work over there? thanks

Resolved! Still seeing 3G after upgrading to 4G

It has been over 10 days since I switched to 4G plan, but I still see 3G every now and then.

Resolved! I want to pay with new card number

How do I submit a new Mastercard number for automatic payment

Resolved! Activation not successful

Wondering how to get help with activation not successful coming up

sighn in

Having trouble signing in, changed password still nothing happens , is there something wrong with the system ?

Resolved! join in public mobile?

1 .having a family member thinking about getting a new phone number, really dont like this new point system,any other good deal?2. i have two $15 now all paid zero which are nice. if I update one to $25, do I get to keep the old rewards system? or wi...

Resolved! Keeping phone number active while travelling abroad

I will be abroad for about 4 months. Is there a way to keep my phone number when I cancel my plan?

Resolved! Broken item in delivery

I ordered a reconditioned phone which was delivered yesterday and which I thought was broken but it turns out the charger is broken. I’ve been searching for an hour and there is literally no one available to ask about purchases where there’s been a m...

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