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Activation issues

Carley
Great Neighbour / Super Voisin

I am having issues activating my account.

4 REPLIES 4

Timer
Mayor / Maire

@Carley 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, 

or from browser mobile Chrome 

go view in desktop mode.

  1. Tap on the menu options.
  2. Select the checkbox against the Desktop site.
  3. and clear cache and cookies and use one page incognito.

here link for photo  View Desktop Site.  check it out how to do it.

 

for > Activate Your SIM Card Online   >>  How to Activate (publicmobile.ca)

 

new customer Activate on any plan $25/mo or higher and get an additional 2GB of data for free* every month for 12 months with promo code 12MONTHS2GB. enter your email > Flash Sale (publicmobile.ca)

plus ask family member or friends to get one time credit $10.. for refer-a-friend code..

Yummy
Mayor / Maire

What kind of issues???

Do not try to activate multiple times, lets determine Why you cannot activate first. You might be billed multiple times in error if you try again and again to activate...

softech
Oracle
Oracle

@Carley   can you provider more info?  like what error you got?  was it error 821 or 837?  or was it a credit card problem?

 

And if you are requesting porting, please put in the account number of your current provider instead of providing IMEI or MEID

 

But first, make sure PM has not charged your credit card yet before you attempt o proceed.  And, you might want to try to use Incognito mode to try activation agian

 

Of course, we really need more information from you before we can advise

dust2dust
Mayor / Maire

What sort of issues? Maybe try a different browser or even device or use incognito mode.

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