Return phone

[sadrake]

Return phone

[softech]

@sadrake   Yes, you have 30 days to return the phone.  You just need to open ticket with PM Support

Please note that Chatbot still have problem with CPO related ticket, please open ticket via direct message to PM Support here  :

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[RossN]

@sadrake 

Hi you need to contact a customer service agent to see what your options are 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Yummy]

Yes, you can do it within 30 days of purchase.

Contact agent for further instructions.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.