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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24850 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36419 Views
  • 185 replies
  • 27 Bravos

Resolved! Voicemail Not Working

Hey community: I've been with Public Mobile for some time now. For some reason, callers are unable to leave voicemail for me.Even though I recorded a new message, the phone plays my extended absencenotification. I don't even know where to look to see...

Tiny_Steve by • Great Neighbour / Super Voisin
  • 963 Views
  • 3 replies
  • 0 Bravos

SIM card purchase cheaper on Amazon?

Hello world ! Recent Public Mobile adopter here. The SIM card purchase was a bit cheaper on Amazon. Am I allowed to share that info here? Thanks.

adxzxr by • Great Neighbour / Super Voisin
  • 979 Views
  • 4 replies
  • 5 Bravos

Resolved! Canceling old carrier service

HiDoes anyone know if I need to contact my old carrier Fido to cancel my services? I just moved to Public and the connection is active.

11ab104 by • Great Neighbour / Super Voisin
  • 963 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I change the "locality" of my phone number?

Currently calls made from the city I live in to my phone (while I am within the city) register as long distance calls, despite my account  address being current. When I first created the phone number 10 years ago I was living in a different city. Is ...

DawsonMark by • Great Neighbour / Super Voisin
  • 2211 Views
  • 3 replies
  • 0 Bravos

30 days free?

HiI'm a new member. Just signed up. I activated on September 3rd. I just checked my account and there us no 30 day credit. What should I do? Thanks for your help.

prairiedogbob by • Great Citizen / Super Citoyen
  • 2295 Views
  • 39 replies
  • 1 Bravos

Travelling out of province

Hi, My plan is the following:- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text- 500 min Canada-Wide Long Distance (Add On)My home province is Manitoba. If I am travelling outside of Manitoba...

sajujsam by • Great Neighbour / Super Voisin
  • 774 Views
  • 7 replies
  • 0 Bravos

Unlock number

i am changing service providers. I need public mobile to unlock my number. How do I do that?

Sunyland by • Great Neighbour / Super Voisin
  • 832 Views
  • 3 replies
  • 0 Bravos

Cannot log in to my account

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due O...

SavageMama by • Great Neighbour / Super Voisin
  • 958 Views
  • 5 replies
  • 0 Bravos

Account

I have questions regarding my auto pay, anyone able to help me out?!

Resolved! Can`t receive text messages from a Mexican line

Hello, I am in Montreal with a Public Mobile line that allows me to text worldwide.The other person has a mexican line from Mexico. I can call the person without any problems.The person can also call me without any problems.I can text the person and ...

opium911 by • Good Citizen / Bon Citoyen
  • 2500 Views
  • 8 replies
  • 0 Bravos

Resolved! (Promo add on) 1000 CAN LD mins

Hi guys!  Wondering if anyone remembered when Public Mobile sent out a mass msg text around Sept. 1st, for a 5GB + 1000mins (free) add on promo. Was anyone thrown off by the wording that long distance is applied to International long distance mins or...

ntang747 by • Good Citizen / Bon Citoyen
  • 1263 Views
  • 4 replies
  • 0 Bravos

Cant log in

Auto pay is stuck an I cant figure out my password to login

ookay9494 by • Great Neighbour / Super Voisin
  • 539 Views
  • 2 replies
  • 0 Bravos

Resolved! My phone can not receive in coming call

Hi I just switched over to public mobile from different carrier and kept the same phone numbers. I do not for some reason, I can not receive any in coming call or text?I can call out no problem 

Polar by • Great Neighbour / Super Voisin
  • 1025 Views
  • 5 replies
  • 0 Bravos

Phone says no SIM

Help! I got a new phone (Huawei p30) and public mobile SIM but when I put the SIM card in my phone says no SIM. I've been without phone service for almost 4 days and nobody from public mobile has contacted me despite having a ticket. I've tried all t...

pseudopsyance by • Good Citizen / Bon Citoyen
  • 1950 Views
  • 16 replies
  • 0 Bravos

Resolved! Getting help

Hi.I'm new here so please put me in the right direction. I got a message on my alternate number from someone on the PM team saying that the line I activated yesterday was not ported and I need to contact a moderator to get assistance. To add to the i...

RIMMANUEL by • Great Neighbour / Super Voisin
  • 1163 Views
  • 8 replies
  • 0 Bravos
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