[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
activated sim card no service
I have just activated a new sim card with a new phone number and have no service
Helping out my non technical brother
I referred my brother to Public Mobile a couple years back and he's been happy with the service. Currently he has been cut off for non payment because his credit card had been renewed (he's on the monthly credit card pre-payment). Since he barely kno...
What do I do if I lost my SIM card?
I need help I accidentally lost my SIM card, will I be able to get a new one for free or a replacement or not? Also can I still have the same number or No?
New plan didn't kick in but was charged
Hi - I switched my plan over to the 41.25/mo (4gb data) and was charged this amount. However, on my account page, it still shows I'm at the 35/mo plan. Please advise.
SIM activated but no confirmation text
I activated my SIM card today, and had to restart the phone before it worked, but now it's receiving texts and the network reads 'Public Mobile.' However I never received a confirmation text that my account was switched over (I approved the transfer ...
My Account
I top up my account $25.00 on Aug16, 2022 and it worked for 4 days and stopped working. When I called the automatic massage says your phone is not registered. Tell me why? and what to do?xxxxxx xxxxxxxxxxx xxxxxxxxx@xxxxxxxxx
Dual SIM?
Hello, I have a US carrier (Ting) and looking to reside in Canada. I cannot lose my US phone number, however it is too expensive to use in Canada. So I am looking to get a Canadian phone (with Public)Question: If I order a phone with Dual SIM Cards f...
Reward issue
Hello, I would like to ask a question that might sound weird, am I still able to use the referral code to refer my friend after my friend’s SIM card had been activated?
Resolved! Plan change and rewards
Hello,I am trying to change my plan to the one that has more data, but when I am trying to complete the change I notice that my loyalty and referral rewards do not carry over - I am being charged the full amount of my new service plan without loyalty...
Resolved! Changing a plan
I set to change my plan from $25 to $35 on renewal day. But on the renewal day, in my account page, the date usage is not updated from the last period and it says I’m still on $25 plan. But the $35 autopayment was made from my credit card. What is ha...
Resolved! Bonus 2GB not applied to account
I had signed up to Public Mobile just over a month ago on a plan that offered 2GB of bonus data. All of our accounts have the 2GB bonus data when we signed up. Just yesterday, my son told me that his data is spent and after logging in to his account ...
Plan change never applied.
I changed my plan before my billing plan ended to the $55 4G 20 GB plan and I checked and I am pay $60 for 15Gb 3G?
Resolved! International text messages
Is there any way to receive text messages on my SIM card while I'm in Egypt?
Lost SIM Card
I lost my SIM card. How can I activate new SIM card with my current number?
Resolved! Not Receiving Calls - Please help
@ Beautiful people: I am glad to join your network. After suffering from poor network reception in the area where I live, I finally made the switch to PM having seen the high approval ratings of existing PM subscribers. The issue though is that I am ...
Resolved! Website on Chromebook
The website works fine with my desktop windows computer and chrome as browser.On My chromebook with all updates (version104) is just get 404 errors and page not found and when it gets to the main page it does not update data usage. Seems main page is...
Resolved! voicemail when out of service area
I understand that there is no wifi-calling but when I am at my cottage, callers are not able to leave a voice mail or hear my message.....is there a work-around? It definitely limits my ability to use PM
Resolved! Puk number
I need a puk number
Very pleased with PM's performance during a recent U.S. trip waaaaay off the mainland
It worked flawlessly for what I wanted. The only time data crapped out was at SeaTac airport, but I had been warned that it might not work everywhere. I was only in transit there and had airport wifi, anyway; so, not a big deal. It came through for m...
My email address comes up as invalid?
My email address comes up as invalid. I have reset my Password. I cannot access my account at all.
Data
Hello, there is something going on with my data, its being used up very quickly and i dont know why.. ive just renewed my plan 2 days ago and it says that ive already used up all my data - 8.5G!!! I really need to speak to someone about this and hope...
Need to consent for port
I lost my sim card and unable to respond to the consentPlease help
Outgoing and incoming calls going straight to voicemail.
Hi, I've been with public mobile for years now and changed my plan to a 3G plan which started on Aug 22 and now all outgoing and incoming calls are going straight to voicemail. I rebooted my phone, turned my network settings to 3G, swapped my SIM to ...
Sim card refund
Still have not received refund for sim card bought thru telus after my online sim did not arrive in mail. Sent photo of receipt already.Furthermore an additional $39 and change was withdrawn from my visa card.. which may have been my bad.how can i r...
Resolved! how to speak to "live" customer agent?
Hello! I've upgraded my plan to 4G Aug. 13 but still on 3G. Anyone got any ideas how to solve this? I've submitted tickets. No answers. How do you speak to a "live" customer agent?
Upgrade to 4g
I upgraded to 4g on Sunday Aug 21. My account shows that I still am on 3G. What’s going on?
Data...
So... I have got the you ran out of data message and my data cut off. But I have been TRYING to keep an eye on it. All it says is I have used 67% of the add on. But apparently somehow it has never updated and I used it all now I've had to buy more ad...
Account
My account status is activated, but still can’t make or receive calls
Resolved! Possible to revert back to old number?
Hi. I have a problem. I changed my number less then a month ago from a 437 area code (Toronto) to 604 (BC) area code and need to retrieve my old number. My gmail account would not allow me to change my number in my account without entering my passwor...
Resolved! 3 Days with Nothing from Support. Options?
I just activated my SIM card and paid for my plan on Saturday. I needed to switch my current number from Koodo to Public, so I followed the directions to submit a ticket for an agent to help me with that. It's been over 3 days and I haven't heard fro...
