Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26049 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37868 Views
  • 185 replies
  • 29 Bravos

Resolved! my sim card

i order sim card through online now its two weeks i didnt get yet order no;225096

deepthi by Great Neighbour / Super Voisin
  • 1072 Views
  • 6 replies
  • 1 Bravos

Resolved! unable to receive in coming cellphone calls

I just activated my public mobile but am unable to receive calls on my cellphone from another cellphone . I called my former provider, Virgin mobile. Maybe I took out the old SIM card too soon before putting in my new Public SIM card. Is this possibl...

kquinndc by Great Neighbour / Super Voisin
  • 969 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't access my account

I got a plan for my father and he said its not working. I had my credit card on auto pay so that shouldn't be the issue. The password he gives me isn't working but im not even 100% sure the email address is correct. The plan is in my name. What can I...

Tonyc779 by Great Neighbour / Super Voisin
  • 831 Views
  • 5 replies
  • 0 Bravos

Resolved! switching numbers

So I thought this would be an easy navigation but my "old" iphone is being difficult. Originally I was going to port my landline number over and wait the max 3 days for it to activate, but I'm apprehensive doing it this way. So my question is; I was ...

LoreckAvery by Model Citizen / Citoyen Modèle
  • 838 Views
  • 7 replies
  • 0 Bravos

Resolved! Account

What is my account number 

Barry11 by Great Neighbour / Super Voisin
  • 662 Views
  • 3 replies
  • 0 Bravos

Anyone else want to help but feel overwhelmed by the Community?

I want to help people answer questions, and give my feedback but every time I'm on, I feel really intimidated and overwhelmed by the number of responses on each post. Even when the posts have only been up for 1 hour! This really discourages me to sha...

Awu1 by Good Citizen / Bon Citoyen
  • 1761 Views
  • 11 replies
  • 2 Bravos

Resolved! Issue porting my number from voip.ms

Hi, I received a call on my backup number that said there was a problem porting my number from my previous service (voip.ms) and to post about it here.

robyn3choi by Great Neighbour / Super Voisin
  • 907 Views
  • 5 replies
  • 0 Bravos

SIM Card

Why does the SIM card for Public Mobile cost $10, when most only cost $1 or close to it? Thanks, Chris76

Chris76 by Good Citizen / Bon Citoyen
  • 1474 Views
  • 12 replies
  • 0 Bravos

Apps

I just got a job that i require data for however when i hsut my wifi off the app wont work. I have done everything the app says to get it to work. They say the nect thing is that my service provider may block it how can i check this or talk to someon...

amandawert59 by Great Neighbour / Super Voisin
  • 991 Views
  • 8 replies
  • 0 Bravos

Resolved! Activation Code

If you know someone that has recently joined Public Mobile and you forgot to include your activation code to get the $10 credit is it too late to receive it? Or can it only be applied when you sign up? Thanks,Chris76

Chris76 by Good Citizen / Bon Citoyen
  • 675 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I change my monthly plan without a self-serve account?

I got my SIM card back in 2015 under my community account and has completely forgotten how I managed to set up the autopay. Now I want to change my plan but I don't have a self-serve account or account pin & I can't register my current SIM to get a s...

SuziieSuzy by Great Neighbour / Super Voisin
  • 906 Views
  • 5 replies
  • 0 Bravos

Resolved! Autopay

Can I set-up an auto payment directly from my chequing account? And how do I change the source of my auto-payment from my account?

jasmineyeo by Great Neighbour / Super Voisin
  • 777 Views
  • 2 replies
  • 0 Bravos

Can not Change Plan

When I try to change my plan all I get is this. No plans available and no info on my current plan.  

mark77ap_0-1604436507193.png
mark77ap by Good Citizen / Bon Citoyen
  • 871 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotions for new activations

Hi all.  If someone entered their e-mail address on MORE THAN one promotion for a new activation, and if they are labeled as "non-stackable" in the terms and conditions, how does PM treat it if activation is made and more than one promotion is still ...

HALIMACS by Mayor / Maire
  • 1165 Views
  • 10 replies
  • 0 Bravos

The Walmart offer $0 sim card+1 month free

Hi I transferred my mobile phone service to Public Mobile last month Oct 22 from Walmart, because I saw your offer about this. But I didn't see the credit for second month from my account, Could someone can help me to figure it out? 

Screenshot_20201103_141554_com.tencent.mm.jpg
jerrie by Great Neighbour / Super Voisin
  • 1082 Views
  • 4 replies
  • 0 Bravos

Resolved! Email Read

Is there a way of knowing if your private email was read? Thank you.

Jedi180 by Good Citizen / Bon Citoyen
  • 1962 Views
  • 8 replies
  • 0 Bravos

My account number

Hello how do I get my account number? I can't remember my password or the security question plz help

1badchef by Great Neighbour / Super Voisin
  • 965 Views
  • 6 replies
  • 0 Bravos

Resolved! Data on an older phone

I'm using an iPhone 4s (yeah, I know). I tried using my data today, but all I got was a message saying 'Could not activate cellular data network. You are not subscribed to a cellular data service'. Is it just because my phone is so old, or is it some...

LindyMoon by Good Citizen / Bon Citoyen
  • 1809 Views
  • 20 replies
  • 1 Bravos

Re: Samsung Evergreen Sgh-a667t

Have evergreensgh667t need get it fixed  dropped off my bed fall on the floor whiteblank screen  how much is get it fix

3blar by Great Neighbour / Super Voisin
  • 594 Views
  • 2 replies
  • 0 Bravos

Resolved! Long Distance

Does the 1000min Add On long distance Plan to UK roll over until all used up? 

WIJOU by Great Neighbour / Super Voisin
  • 1075 Views
  • 5 replies
  • 0 Bravos

iPhone SE first generation using outlook.com for email.

 Using the Apple email client I have used both gmail and outlook.com email with POP settings. Up until last week outlook.com is far superior as gmail is unreliable receiving ALL messages. But since we came back from a short trip all of our devices (i...

Need Help? Let's chat.