Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went from the $25 plan to the $35 plan a couple of days ago (maybe even a week ago). Want to know how long it takes to switch over. Already made the payment for that too.
I am unable to receive an important text from Italy with a passcode. I have called the company but the text was sent and the problem is not from there end it seems. I was told to check my phone provider. I can't see any restrictions in my phone setti...
I don't want to get any unsolicted SMS messages, including messages from Public Mobile. The send me messages about consumer rights and misc. other things that I do not want to receive. They also send me billing messages that I would also like to bl...
Hello ladies and gents! I've unfortunately broken my old Nexus 5. The screen shattered and it's not even usable, it won't react. I've ordered a Pixel 4a but since it's from Best Buy, I'm afraid It'll take weeks before I get it.I need a phone because ...
When I send a link and recieve When I receive a link why does it come up as hyperlink not a image
Hi, I just ported in to this service on Friday and until Sunday morning I know that text messages are working fine. Until I noticed and was only told today by my friend that he couldn't send text messages to my number. Thanks to him cos I wouldn't kn...
Hi! I have been using Public Mobile almost 3 years. My phone number is Ontario area but I moved to Quebec for living more than 1 year. I saw on the website , Public Mobile have a plan $28 for only QC. Could I can take that plan?One more thing, I thou...
I need assistance please
I was thinking change my phone planfrom PM TO Fido but I already pay 3 month service. can I get refund or transfer fund to Fido?how does it work if I don’t cancel. How do I have two phone with same number from two different service provider.
Hello, I just switched to Public Mobile from Freedom, upon signing up for Public Mobile, I used a referral code and also signed up for the Black Friday promotion (I used my e-mail for eligibility)I am wondering how and when the process of the referra...
Hello everyone! Can anyone help me to update my credit card expiry date in my account for autopay? I have autopay currently, but my card has now been replaced with a new expiry date..I can't seem to find the place to update this in my account.. Many...
Hi, I'm setting up mine and my wife's phone - public mobile allowed me to set both up on the same email address and even sent the 2nd phone a welcome message but in the end the activation process failed and the SIM card will not work.Not sure what to...
Can you pay this with automatic withdrawal from bank account also or do you have to have a credit card?
I am in the USA and do not want to add another roaming add-on. I just want my PM phone number to be forwarded to another QC number. My settings for call forwarding are correct and they have been confirmed with either - *#21# (when non-conditional fwd...
Sorry if this isnt the right board, but I have forgotten my self serve password and the answers to my security questions. How do I reset my password? Thanks!
Hello everyone, I received this email offer.Anyone know if this promo is for all or is it targeted?
@Catherine_T @David_J Any ideas? If I remove images then some forum solutions will no longer make sense.
I signed up for a $15.00 monthly plan.I am billed an additional $10.00 for what is called "30-day plan". Total = $25.00Why?
hiI have bought a sim card Activated it and got the phone unlocked It still says no service
Can someone please assist how to get status of service request.Thanks in advance
Hello, I keep getting extra refer-a-friend rewards without actually referring anyone. I have referred two friends using my code but that was sometime ago. Out of nowhere last week I got a text about about a new one. To which I never referred anyone s...
Sorry, more newbie question I was told my PIN wasn't setup when I called for my Porting issue. The lady tried to set it back up for me but said she couldn't and I have to set it back myself at My Account I checked everywhere in My Account but unable...
Hi there.... What does this mean ? Hey, it's Public Mobile. The card registered for AutoPay on your account will expire in 7 days. (1/2) Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)
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