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Resolved! Outgoing talk usage billing seems incorrect

Checked 30 days usage which should cover all my line's usage since started. I counted only 22 outgoing calls and almost but 3 are under 1 min, and 3 between 1 and 2 minutes, even with round up, the sum shouldn't be 66 min. What went wrong?

Resolved! Question on travel outside North America

Is it possible to purchase an international add-on for phone/long distance/data, for use outside the US and Canada.  E.g. if we travelled to Europe can we use our Public Mobile phone, or would we need to get a European SIM card and sign up with a ser...

Resolved! Unable to login into online portal

Resolved! Locked out of my Account and system won't accept my payment

I created a online profile and accessed my account. Account shows "Your service is currently suspended due to insufficient fund.  Available Funds:  $0.00" When I try to make a payment with my valid credit card a message appears at the top "Your accou...

Resolved! Network locked sim

How do I unlock a network locked sim in a Samsung J3 prime?

Resolved! Amazon Gift Card - email

Just wondering if the winners that have been contacted by email and not responded because perhaps the email went to their junk folder and deleted would be send a second reminder. Also is there a listing of the prize winners?

Resolved! Autopay Failed

Hi, It is saying that my plan expired due to non-payment, however I am on AutoPay. I know the linked credit card is working as my girlfriend's AutoPay is linked to the same credit card, we have the same payment due dates, and hers went through fine o...

Resolved! Locked out of account

Need a password reset . Will not allow me access to my account 

Resolved! Any restrictions on PM number selection

Think the answer to this but thought I'd ask for confirmation purposes: can I select any available PM number for a new account that suits me?  For example, if I'm located in Toronto, can I select a Montreal number? Secondary question: can I port a nu...

Resolved! Credit card change

Hello public mobile it is very important that I change my credit card before January 13-2020 And I am having a hard time getting my e- mail verified to go into my account 

Resolved! Not receiving SMS from companies but receiving them from other phones

ISSUE SOLVED: I CHANGED MY NUMBER TO A 905 AND IT WORKED. Not receiving SMS from companies but receiving them from other phones. I have tried several banks, Gmail, etc trying to activate my new number for two step verification but getting no text. I ...

Resolved! My phone number is shown as invalid.

Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it say...

Resolved! "don't have a long distance add-on"

I keep getting "you don't have a long distance add-on" while calling a local number, plus I have Canada-wide calling minutes. Any help would be greatly appreciated.

Resolved! I missed a December promo. Is there some way to use it now? Jan 10

I missed a December promo. Is there some way to use it now? Jan 10

Resolved! Connection on cypress mountain?

My family is up on cypress mountain and we can't get a connection with the public mobile service but all our Roger's phones work.  Suggestions?

Resolved! Can I put my account 'on hold' until I get back?

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've ...