Activation

[ClaritaM]

Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell 

[dust2dust]

Or try the number in the link below and put the old sim back in a phone to confirm the transfer:

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/high...

[Meow]

Contact agent so they can send request one more time. Keep OLD SIM in your phone and reply Yes on received SMS.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[hairbag1]

Here's a link to get a CSA assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@ClaritaM wrote:

Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell 

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Posting a message here doesn't connect you with customer service.  You need to open a ticket to request this from a customer support agent. Please start by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html