Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I can't seem to access the internet. I tried reset a few time but the message I keep receiving says, "Internal Server Error" after asking me to sign in to the network?
I don’t know this is not fair I just payed for this month for my internet and calling but I have not received my internet for this month as it’s saying that I have consumed 9.5 bb of my 10 GB which was from previous month !!!!!!! And you guys dont ha...
I've been with Public Mobile for several years and never changed my plan. For a very long time my data without charges was 500 mg=250 mg according to my plan and 250 mg as some kind of reward. Several months ago I noticed that I can use only 250 mg. ...
I've got data left on my add-ons. Yet I can't use the internet. My phone is asking me to sign into public mobile. I am traveling in a different province. It doesn't matter which browser or app that I'm using. No data. When I connect my phone to Wi-Fi...
I am traveling and may need some additional data. I added 1 GB to my $25/month plan. However, after about 5 days I am notified that my data was used up. This seems impossible as I rarely have used my phone in the past few days.! I would lik...
- No signals: it doesn't recognize AT&T nor Verizon, I tried to change to automatic but still no luck - I removed the SIM, an insert it back, no luck. - I tried the SIM in a different phone, no luck. - I rebooted the phone (iphone), and I also rest...
When I am not connected to Wifi, I am unable to send text messages. Do you need Wifi connection to send text messages, although it's included in the base plan? Thanks!
Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022. I received notification that it had been mailed on July 25, 2022. To date, I have not yet received it. Could you pl look into this delay? Thanks.
My internet is not working for more than one week already. MMS seem to work but there is no internet connection. Do not ask me to check the APN. I did it already many times. It shows to me the data is using but in fact it does not connect to the inte...
I ported by number 2 weeks ago from Shaw into Public Mobile and I haven't had automated 2FA texts come from my bank or other services. I can receive personal texts from my friends and for the public mobile login 2FA, but I don't receive any other 2FA...
I just registered with Public Mobile and my phone says SIM not registered. I also have not received an email confirmation. But I do have the confimation page.
