@Jared3 hi when you transfer a number you must leave old sim in your phone to receive transfer request you need to reply yes within 90 minutes if you didn't do that your port is stuck,I will PM you the number to reinitiate request ,check your envelope top right corner
@Jared3 If Virgin sends you a text asking if you want to switch, reply YES. If you've done that already, it can take up to a week for the process to complete. But for me, it was only 1-2 hours. Hopefully, it's the same for you.