@Bevh First, I'd submit a ticket to Pubilc Mobile's support team here: https://www.publicmobile.ca/en/bc/send-usThey'll help you with any issues that you are currently facing. It may be the fault of the carrier since they tend to throw around package...
@supremechris070 The self-serve account is where you manage your Public Mobile account online, yourself. From there you can view your usage (data, calls, text), redeem any points and vouchers, and switch plans if you want to. Personally, it's a lot m...
@Jared3 If Virgin sends you a text asking if you want to switch, reply YES. If you've done that already, it can take up to a week for the process to complete. But for me, it was only 1-2 hours. Hopefully, it's the same for you.
