I am currently using the phone number with Public Mobile sim card so I do not understand how the transfer did not work. Because it is impossible to talk to an Agent, I have no idea on how to follow-up with this situation.
All advices/tips are welcome!
In normal circumstances, you leave the old sim in to confirm the transfer. Then you put in the new sim. But as I still wonder, did PC Mobile prepaid need a different process from Public.
The odd part here is that usually incoming phone calls don't work until the port is complete. But for the previous company to still have you there seems to be on them. If everything is fine here then I would be talking to them. They seem to want to point fingers here but here seems to be all fine.
It's too bad that PC Mobile didn't explain exactly what the problem is....pc mobile is similar to transferring a koodo prepaid phone number. You are supposed to choose a temporary phone number at activation and once your services and account is up and running you contact customer support to transfer your pc mobile phone # to your pm account. Only customer support can help you with this....the telus porting department cannot.