08-11-2022 04:58 PM
I am currently using the phone number with Public Mobile sim card so I do not understand how the transfer did not work. Because it is impossible to talk to an Agent, I have no idea on how to follow-up with this situation.
All advices/tips are welcome!
Many thanks
08-12-2022 06:43 AM - edited 08-12-2022 06:45 AM
It's too bad that PC Mobile didn't explain exactly what the problem is....pc mobile is similar to transferring a koodo prepaid phone number. You are supposed to choose a temporary phone number at activation and once your services and account is up and running you contact customer support to transfer your pc mobile phone # to your pm account. Only customer support can help you with this....the telus porting department cannot.
08-11-2022 05:16 PM
In normal circumstances, you leave the old sim in to confirm the transfer. Then you put in the new sim. But as I still wonder, did PC Mobile prepaid need a different process from Public.
The odd part here is that usually incoming phone calls don't work until the port is complete. But for the previous company to still have you there seems to be on them. If everything is fine here then I would be talking to them. They seem to want to point fingers here but here seems to be all fine.
08-11-2022 05:15 PM
If the previous troubleshooting steps didn’t work, and it has taken more than 2 business hours to transfer your mobile number, you will need the help of a Customer Support Agent. Chatbot
08-11-2022 05:12 PM
I have never received any text regarding the transfer and after activating the sim card and entering the transfer information, I have been making calls and receving them with no issue at all.
08-11-2022 05:02 PM
Are you able to receive calls on your original number with the Public sim in? Did you confirm the transfer with the old sim in?
I seem to recall something about PC Mobile prepaid which might have needed the support people to complete.
08-11-2022 05:01 PM
@NorthernStar look like it is a stuck port,
There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed