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locked out

Jonijohn2
Great Neighbour / Super Voisin

Forgot which email I used.  Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles

2 REPLIES 2

RossN
Mayor / Maire

@Jonijohn2 

did you try clearing your cache use a different browser in ingognito or private mode also try a different device to log in if that doesn't work 

contact a cs agent they can fix your email issue

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

Timer
Mayor / Maire

@Jonijohn2 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

Trouble logging in? then  Reset Password

 

or contact support team by CS_Agent  to change email and set new password.

Need Help? Let's chat.