08-11-2022 10:53 PM
08-11-2022 11:41 PM
@chch518 In terms of the My Account not showing it correctly, I guess it was just the cache issue
Just try using Incognito mode or try on another completely different browser , Edge/Firefox/Chrome , and you should be able to see the real usage
And for 6 days you used up all the data, maybe you can confirm with your device settings....if you have an Android
Android Mobile data usage page, just make sure you update the Start billing cycle on date to 6 days ago, (6th I think? it will then show you the usage from 6th to 11th), it will show you the usage as well as which app used how much
08-11-2022 11:22 PM
Do you know the old adage "If it ain't broke don't fix it"? Public Mobile didn't listen to that advice.
08-11-2022 10:56 PM
@chch518 - go by what is says in the summary on your main page of your My Account, this is normally most accurate:
Your data history may be incorrect in the snapshot viewing area. But if you download the information, this will provide more accurate details.
Note though, the data details can take 6-12 hours to populate in this area.
08-11-2022 10:55 PM