no signal after transfer from Telus

[w20565]

On Aug 9 , I paied a new account for my child's phone number.   Telus confirmed with me two times about to exit.

Now Telus confirmed that number has already pull out to another operator.

but the new sim card still not work .

who can help me ? is there any support number I can call to public company ?

why the new number didn't work ?

I have paid it ?

can public check if this is due to payment issue ?

can public enforce to enable my new sim card ?

[Timer]

@w20565 

turn off device take out SIM card and reinsert back on, or tried your SIM in other device.

[w20565]

From another thread,  someone told me to reboot the phone. 

Then I reboot it , then the number works.

[esjliv]

@w20565 - yes, it appears you successfully paid for an account.

Did you restart your child's phone with the public mobile sim card inside?

Can you try the SIM card into another compatible public mobile phone to see if services work?

If so, check to see if your child's phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[computergeek541]

@w20565 

Do not post any identifiable information about yourself or your account here. Anyone can see the information.

[w20565]

there is no any prompt.  the sim card even can list the public mobile server to register. but always regist fail.

[w20565]

The new sim card is not under my account .

should I list my new phone number here ?

[softech]

@w20565   Yes, the account and payment looks good. It is more a sim card provisioning I think.  Again, this is an easy fix for PM.  But it likely would be tomorrow before anyone pickup the ticket and work on it

@w20565 wrote:

Can public company manualy enable my new sim card ?

---

They already have your sim card number, they just need to reprovision it, in order work, fix something on the setup on the system

[w20565]

Can public company manualy enable my new sim card ?

[w20565]

In the pay history, I see this :

Aug 11, 2022

Reward RAF Bill Credit
Credit
$10.00
Available Funds Balance: $10.00

Aug 09, 2022

1GB at 3G Speed
Debit
-$15.00
Available Funds Balance: $0.00

30-day plan
Debit
-$10.00
Available Funds Balance: $15.00

Credit or Visa Debit Top-Up
Credit
$25.00
Available Funds Balance: $25.00

[softech]

@w20565   

Your account info looks fine

So, if you put PM sim card into the phone , there is no connection?  Any error like SIM not provisioned? No Network? No SIM card?

It usually is just a sim provisioning issue.  PM support can quickly fix it, please open a ticket with them and they will investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[w20565]

in the new account, I have below info :

Plan Usage

Current Plan Cycle: Aug 09, 2022 - Sep 08, 2022

Data Usage
1024 MB at 3G Speed

0.00 MB used

That means my payment has already accept . right ?