Community

Resolved! Need Help!!

Resolved! Top up account with more data

Can you add data or change plans before a new billing period 

Resolved! Sim card

How to unlock sim card

Resolved! time needed for community rewards

hi i'm just starting and asking myself how much involvement is needed in average to obtain the smallest reward for community reward.

Resolved! Can't make a local call or access my voice mail box

Hello public mobile users, I hope you can help:It started a week ago - when I try to make a local call, I get a message that I don't have a long distance call plan and I need to update my plan... It's a local call and not a long distance. Same messag...

Resolved! UNLIMITED TEXT/PIC MESSAGING

I'm hoping someone can help me with this.When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text.  Can I change my plan to the $15 one that includes this now?  When I click on change plan I don't see any opt...

Resolved! Promo Code for Changing Plan from $15 per month to $50 per month

Hello there, I am changing my plan from $15 per month to $50 per month because I need internet. When I try to do that, there is a section for Promo CodeI wanted to see if someone can provide me a promo code if applicable for this case?  

Resolved! Can't call out

Bought a phone for my mom, sign up for Public Mobile 9 days ago. Worked well until this morning. Every time calling from her phone ended up with a message saying she doesn't have long distance in her plan, and it is a local call.

Resolved! Samsung Galaxy s7 g930w8 Switching from koodo sim to pm Sim

When I make the switch, can I expect that my device will do an automatic hard factory reset again, like it did when I first put my koodo sim in. Just need to know if I should back up all my data before switching sims ?

Resolved! Data Overages

Do you get a notification for data being almost over, to prevent overages?From 611 perhaps?

Resolved! max west cell phones

when I check compatibility it say yes to 3 G but no to 4G besides speed will it still work on system  

Resolved! I need to change email and password

Hi my email is no longer in service i want to change my email and password please help me.  edited by computergeek541: removed e-mail address

Resolved! I don't have data :(( AGAIN

this is completely unacceptable.i'd finally gone through the nightmare last month, and now here we go again.same problem. i don't have the data even though i received the message from Public Mobile, saying my plan is successfully renewed 18 mins ago....

Resolved! Data usage warning text

This is the second time I have received a text saying I have used 95% of my data.  The first time I got the text about a month ago it said 75%. I checked my usage on the portal and both times it has been less than 50%. Is anyone else having these mes...

Resolved! How my autopay rewards are deducted from the bill?

Hello, My PM plan is $40, and I have set up autopay($2 rewards/month) and my estimate bill is $38/month. However autopay system charge me $40 without tax every month. I wonder how they deduct my rewards? My understanding is they charge me $38 every m...

Resolved! Entered the wrong number to port in

I just activated my new SIM card and wanted to port my old number over. I entered my old account info and SN correctly but i made a typo for the number i wanted to be ported over.  So my SIM says its activated but with a completely wrong number not f...

Resolved! Bonus 1GB data reset?

I joined Public in Dec 2019 and the plan at the time offered a bonus 1gb. I am wondering if this 1gb resets each month or if it's a one-time 1gb? Reason is because I got a text that I'm at 95% of my limit when my cycle was just renewed. I also saw ot...

Resolved! No cell service at home. Is there a way to create an account using email?

I have an activated Public Mobile phone. All is fine, great service, but I wanted to add some extra data. The problem is there is no cell service at my home to receive the verification text message to create an account. I assumed I already had an acc...

Resolved! SIm Activation

I was helping a friend register their new sim but we ran into problems. After completing step 1 Account Setup under Activating Sim we clicked the continue button. The screen showed active for a long time before we received a message saying not to pan...