Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

why are you forcing me to pay too much

This new system you are using doesn't work.I owe 22 dollars plus change but your system won't let me pay that. It says I have to pay $25Why?Kindly fix you system.

Resolved! US Roaming

I purchased talk/text US roaming bundle add-on. Worked fine first day. Then purchased data US roaming bundle add-on. Now my phone won't work, leaving me with no gps, no calling, no texting...nothing. Have tried changing APN - nothing. I see advi...

Resolved! The "confirm /verify email" sent after the 90 second limit - now I am completely locked out!

How the heck do I get into my account now? I need to cancel it and close it off, that's it! I forgot my password - tried many attempts. Finally got in (I guess I remembered?) but I had to confirm my email.... well your system sent the email AFTER th...

Can someone explain how Public Mobile's Mathematics Works

Can someone correct an issue on total data or explain how I get these 2 different amountsHave 1 gig / 1024mb planShows I have used all dataBarely turn on dataUsage history shows less that 100mbImages attachable?

Plan change offer

Resolved! Plan change

Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks

Resolved! 4g

Im trying to upgrade to 4g, but when i open plan add ons there is no option for 4g plans, i recieved a text the other day stating i could upgrade to 4g at 4 gigs for $41.25, im in ontarioNeed helpThanks

Resolved! Email

I want to update my email id

Resolved! Incoming calls going straight to voicemail

I recently changed my public mobile phone plan, but the number is the same. Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue. Any fix?

Resolved! Account Reactivation

I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...

Resolved! puk code 8 dig

put wrong unlock sim codepuk code need to use sim card

Resolved! Lost my email

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...

has anyone managed to login to self serve?

as the title says. I tried changing browsers, incognito mode, reset password. Nothing. Loggin in to self serve redirects to error page maybe I used the wrong link if someone can give me the good one

Resolved! How to find my account pin,

Resolved! Porting out of Fongo

Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!

login failing

Still can't sign in to my account. I have changed passwords several times. Received success messages. But repeated error messages.

Resolved! payment got declined due to bank card issue

i fergot to change over my bank card info so my payment got declined how do i get my old plan back

Resolved! Free Christmas data gift from last year

Hello friends,Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item? Thanks for all you do to help

Resolved! Name and credit card change

I need to change the credit card information as well as my name on my account.

Data issue

Anyone else's data not working? I checked and reset everything I could. Restarted my phone, reset settings, I have lots of data left. Just wondering if there's an issue with the network?

Resolved! Text messages

I am not receiving my text messages on this phone. They are still going to my last phone which is an iPhone - previous Bell mobility. We ported number over last Sunday.

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

What is going on with the site?

Since TELUS took over I get this error code when trying to pay my account. It's due tomorrow. Is anyone else having this problem? I liked the old format better, and it didn't choke out like it does now.

Resolved! Fathers Estate

I am the executor of my fathers estate. I do not know his Public Mobile account # or his pin number to cancel autopay. How do I cancel his account?

My Account

I received an email welcoming me. However it said I only had 500 mg of data but I should have 1 G of data.

Resolved! Pay my bill

I want to pay my bill online instead of going to a store

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires, it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page. Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately...

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Community

Forum Posts