Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month. I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I nee...
How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...
I have 3 SIMS/accounts in total but I’m unable to sign in and top up 2 of them as the email addresses are not being recognized (so can’t reset password)
I can't use my data.when I checked my account,i found my plan is changed.my plan is $25 (with 1G data) ,but on my account there isn't any data in my plan.that's why I can't use any .I'm sure thatyour system has got problem.It's my second time that my...
My phone stopped working a week ago. The phone itself works, but I can’t send or receive texts or calls and can’t access data. Swapped the SIM card with my moms and hers worked fine in mine but mine didn’t work in hers, so I believe the SIM card is b...
I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd. same error message. unable to call from my cell phone unable to receive calls or text messages *611 does not workAbsolutely frustr...
@J_PM and the rest of the community.... I am gobsmacked that I am posting about this again after getting a resolution over two years ago but I have had some resistance over that time period getting rewards applied for the bf who has lost, found, lost...
How on the world do u change ur credit card when it has expired n u get a new card. My phone is disconnected cause this thing won't let me change my card.. It's slower then death n takes forever to load. It's super annoying.I need my phone yet I c...
Suddelly my plan is not working, each time I try to make a call I get a message "sorry we can't complete your call." I also can't log into my account as it says the password is wrong, I try changing it but it says "sorry there was an error resetting ...
I am considering joining Public Mobile as a new customer. I have a new phone. I live in Qualicum Beach, BC on Vancouver Island. I will need a new phone number Is there a way to determine before signing up what area code will be available? I would p...
It's great they've added two-factor authentication (although only via SMS & email from what I can tell, not a dedicated Authentication key). However, it's incredibly frustrating using desktop to sign-in, and then choosing email, only to not be able t...
I had an old phone Samsung S8+ and just got a new phone Samsung A53.My phone company Fongo, VOI, will not be providing services after July 2022. We have a phone number for our land line for the past 35 years so I wanted to keep that number. So I wa...
I have been having problems lately downloading text that are images. I have my mobile data on as I found previously that WiFi wouldn't download them. My phone is a Moto E4 if that helps. Any solutions? I have cleared cache already.
Few questions: How do we switch to Public while maintaining our current numbers? Is there a brick and mortar store we can visit or is everything purchased on line?
Hi,I lost my sim card two days ago, so I do need to swap the sim into a new sim chip. How can I able to do that. I am looking for your help guys. Thanks. Regards, John
i have a SIM card from Public #89122 xxxxxxxxxxx and have tried to register for a plan ($15) using my Visa card, but it failed; don't know why; what can i do now?
How in hell can you get a service agent? I've logged in and it will not verify my credentials to allow me to enter a "ticket"" saying there's a username error, but it accepted that same username when I looged in! My wife lost her phone and I'm trying...
I reset my password and tried to use the newly reset password to log in. But your website says incorrect email address or password every time. I tried to use Google Chrome, Micro soft Edge and cleared cache. None of the tactics work. Please advise me...
I bought a Public Mobile sim card and had the phone number changed a month ago.When I top up my phone using the 611, it actually topped up the phone number that is not in use.Could I have some help to get the 10$ on the wong number on my actual numbe...
