Community

Contact

Does anyone know a phone number or an email address where I can contact Public Mobile?  

I need an add-on

Service Problems?

Is anyone else having problems with their phone service, and how do you report it when you do? For the last 2 days, everyone calling me goes straight to Voice Mail.  Also outgoing calls that I am making are either failing or taking a much longer time...

can't add credit card

Hello, after over a year of automatic payments my credit card suddenly stopped being accepted by public mobile. The card works everywhere else. I was able to add a different card to my account and make a payment, but the original card says "unable to...

Purchased Add On - Still No Service

Hi, I ran out of data yesterday and purchased a $15 add on of 2GB. I still don't have any service. Why is this?

My referral and me did not get the $10 bonus.

I referred a friend to Public Mobile, and neither of us got the $10 sign up bonus. Any idea why? The code was definitely used, and I have 1 referral under my rewards. But we did not get the $10 bonus.

Locked myself outta my account again

It's been about a week since I locked myself outta my account again lol I need help 

Is there a plan lower than 15 dollars per month?

Hi,I am an international student and I am visiting my home country for the next 4 months. I don't want to lose my current phone number and I have selected the minimum 15 dollar per month plan while I am not in Canada. However, I wanted to know if the...

Number

Why is there no number I can call. @Anyone

Self serve login is not working

Hi actually I am trying to get in the website but it is continuously showing internal server error how long does it will take to fix it I want to top up my account.  

Not recieving calls and text, cannot log into my account

I noticed recently my phone signal symbol as an "!" Beside it. So I check my account and I owed money (as my card recently expired). So I signed it, added new card and paid the amount and added auto renewal. Payment was confirmed in statement. Howeve...

Can't access my account overview page

Is there a network update or something going on right now?  it is 12:12 am Tuesday May 10, 2022.I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.

Unable to receive phone calls

I just paid my plan, changed my SIM card after I received the confirmation that my old cellular company could transfer my number to Public Mobile. Now, I can make phone calls, text, use my data, but when someone else calls me, it says that my phone n...

No service

I just activated SIM, paid for plan, my google pixel 6 phone showing public mobile however no service no network, tried everything, not working

SIM Card Order

Hi,I placed an order last Sunday for a SIM card (Order 291406) and have yet to receive the SIM or a tracking update. I’m wondering if there’s a way to find out what happened to my order or to get a status update?Thanks 

Voicemail

I have tried re-starting my phone and then trying voicemail. I have tried to re-set my password.  Still says there is an error. I just can't seem to enter at all into my voicemail.  Kinda frustrated

Internet speed very slow

I switch both my wife and I to public mobile recently and we're both having some speed issues. Mine do now seem resolved by removing the LTE connection where I went from 1Mbps to 9.56Mbps average which should be fine for me (though the speed fluctuat...

I need help cancelling an account that I’m paying for for someone else.

I was helping a friend out during a rough time pay for his mobile. He’s gone rogue and I can’t get access to his account but I need to cancel the plan.

Data?

Hey,  I’m in Canada,  and wondering if my data will work when I travel to Asia etc?  

Account Expired and New Card

Hello, Received a new credit card and my account was deactivated.  But I am wondering my sim card is still active? I don't know how to deal with this. Hoping someone could advise. 

new card

how can i get talking to a real person about my account

Get Support:: Contact Customer Support

Contact Customer Support The official method Public Mobile prefers customer support is thru the Chat bot SIMon  Click here  The alternative method is thru private messaging while initial contact of this method is actively discouraged you may access i...

How can I resubmit a Port request?

I recently ported a number from freedom mobile to public mobile. And I didnt Received any message on my old sim. How can I resend the port request?p.s my freedom sim is working.