I cannot log into my public mobile account

[ll3]

I need to make changes to my public mobile account however it is not letting me log in. I have tried a password reset and it doesn't send me a link to the email address I have on file.  I am at a loss.  Please help!  I just want to talk to somebody

[Luddite]

@MrSpock  FYI: as late as last week a visitor who'd lost access to his account and for whom CSA temporary passwords failed succeeded after following this CSA suggestion:

1. switch to Chrome
2. clear all history
3. close the browser
4. open in incognito mode

Temp password succeeded but trying to reset the password after logging out failed. We gave up and abandoned that account. Fortunately only 3 months old and all but 2 points had been used to get US roaming add on. CSA offered to use credit card on file to reactivate but we declined the opportunity to continue debugging the account. Enough tilting at the windmills.🤣

[Meow]

Don't do password reset if site does not let you in very first time.

- Do page refresh few times

- Use different browser or incognito/private mode

- Log in from computer not phone

If everything fails contact agent for support.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[MrSpock]

@ll3 if you are having problems, try clearing your cache and cookies or try a different browser in ingognito or private mode,also sign in with a different device if one is avaliable

[softech · Accepted solution]

@ll3   Did you try Password reset but set the code to your phone via SMS (the option might not be there if your account is current suspended)

If you really cannot reset password yourself, please open ticket with PM Support and they will get that sorted out:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there