Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I haven't seen any news about the STIR/SHAKEN implementation that had a deadline of today from Public Mobile. Are there any updates on this? Thanks. https://mobilesyrup.com/2021/11/17/spam-calls-no-more-stir-shaken-implemented-by-end-of-month-crtc-ch...
I signed up with public mobile today and I cancelled my plan. Will I be able to get a refund if I just signed up today?
I can't make or receive phone calls or text messages, it says Mobile network is unavailable, does anyone know how to fix that? Thanks!
Hi - looking for Samsung galaxy S10 for my wife.She currently has Samsung A5 (2017) which she loves - but she is jealous of the photos my phone takes lol If you know of anything equivalent that would be helpful too - she prefers the slightly smaller ...
My son came to visit Canada for a holiday and business trip. He needed data for a short while.I put him on to PM for a month. He has gone now and left me the SIM - is it worth keeping for another visitor if required - save buying a new SIM - and just...
I have signed up for the Black Friday promo deal but I cannot see my extra 2GB of data and I cannot receive calls but I can call people. Does anyone know what to do? Thanks.
Hello, How can I contact Public to fix my payment through phone? Today I noticed my plan was not renewed due to un-updated payment information in my account after changing my new visa card. So I updated it before my plan gets expired but I had to pay...
Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks.
Hi,My plan was expired and I changed it and reactivated it. However its been 1 hours and it still says my plan is not active. The amount due is zero so I don't owe them any money. Is there a process to reactivate or I just need to wait ?
Has the network been down parr of today in Montreal area?Is part of it still down for some users at this moment in Montreal? 6:12pm
What should I do ?
I'm trying to upgrade from a 25/mo plan to the 35/mo plan, but I'm not able to. I also want to take advantage of the cyber monday deal of 2 extra GB when purchasing a plan of 35+/mo.When I click "Change Plans" in the "My Account" page, it brings me ...
Hello, I have three possibly related questions: A]I am currently on the 100 talk minutes plan per month. If I exceed my talk minutes, can I still place a 911 call and possibly receive a call from 911 if they need to call me back to confirm anything. ...
Hi all, It's clearly noted that PM provides mobile data services on the Telus LTE network but throttled to 3G speeds....I believe it's up to 3Mbit/sec up and down. Being a new subscriber since September with a new handset I wanted to see what actual...
How can I delete my community account?
Is Public Mobile service down in some areas? Service is down for me in Vaudreuil.
Hi, I just purchased an add on for international travel. I topped up my account with the appropriate amount of $$ and now show as having $20 balance - I am on auto pay & my monthly bill is going to be due while I am travelling. Will my monthly bil...
I had an account and a sim card with Public mobile. I used the services for many years but found a better offer for more data.I changed providers.I tried the new provider for a month but wasn't satisfied with the coverage.I would now like to rejoin P...
Can't receive calls.It's been 2 days since the port initiated.HELP ASAP.
Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages
I overcharged my plan. I want my one payment money back.
@CS_Agent The amount of PM spam on this forum is way too high. It is time to start being proactive instead of reactive. Saying "we can't do anything about it, just report it" does not cut it. Other forums that use the same platform (Khoros) have im...
Hi! Everytime I got a VM, I wasn't able to retrieve it by pressing 1 since the VM access number was not in the phone setting but I always get an error when trying to set the voicemail access number to 306-580-4001 which is the access number for my c...
I need to reactivate my account in order to switch service providers. Is there any way to temporarily reactivate without needing to pay for another month? Thanks!
I can receive texts and calls from some people but not everyone. For instance, my bank has been trying to call me or send me an authentification code for ages, and the text/call never arrives. I thus haven't been able to log in into my banking app fo...
