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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55265 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62788 Views
  • 183 replies
  • 32 Bravos

Resolved! Auto Pay reward not received

I have added my credit card for 2 payment cycles, but the PAYMENT FOR NEXT CYCLE remains the original amount without the $2 deduction.

hasindunr by • Great Neighbour / Super Voisin
  • 906 Views
  • 4 replies
  • 2 Bravos

Resolved! Slow Data

i am new to PM and i read about the speed difference with Koodo Mobile which was not big. But now i cannot load songs from Spotify on the road nor youtube video on SD. any advice?

GonzaloA by • Great Neighbour / Super Voisin
  • 2334 Views
  • 14 replies
  • 0 Bravos

Resolved! Login is disabled

Hi login is disabled. How do I proceed to change payment option as I believe an expired credit card is the issue.

Ferndog by • Great Neighbour / Super Voisin
  • 1222 Views
  • 7 replies
  • 0 Bravos

sim not supported

I lost my phone. I got a new sim and activated it with my existing number. I got a used iphone and when i put the sim in it, it said the phone did not support this carrier. I called Apple but they said i needed to get public mobile to fix it.  Is thi...

Corrie2 by • Great Neighbour / Super Voisin
  • 1633 Views
  • 14 replies
  • 2 Bravos

Resolved! Returning customer

Hi there, I'm a returning customer. I have been with Public Mobile and had to switch to another provider because I needed a new phone. I want to switch back to Public mobile. I'm just wondering if there is any special plan offer you have going on rig...

anabod by • Great Neighbour / Super Voisin
  • 1998 Views
  • 9 replies
  • 0 Bravos

Resolved! Cant receive calls or texts.

No other issues just cant receive calls or texts. Incoming works fine. Issue started yesterday. 

Ron1960 by • Good Citizen / Bon Citoyen
  • 2109 Views
  • 12 replies
  • 0 Bravos

Resolved! getting Iphone from PM

im interested in iphone Se second generation, any chance PM would be getting these, anyone know?

fdrcamb519 by • Deputy Mayor / Adjoint au Maire
  • 2649 Views
  • 12 replies
  • 0 Bravos

Resolved! Service suspended

My plan was up on Nov 24, 2021, full payment was made Nov 25 2021, today my phone stopped working and it is telling me the plan is suspended as of today, Nov 30 for insufficient funds.. my plan was just topped up 5 days ago. My banking shows the tran...

LindsayPenn by • Good Citizen / Bon Citoyen
  • 1532 Views
  • 12 replies
  • 0 Bravos

Resolved! Question about the 1Go promo that i have from a few years ago

Hi ppl, im a long time PM client but new to the forum !   I was wondering, i got the 40$ plan (5go data) and when i check my data usage another thing pop up below. I think its that 1go promo from probably a few years ago that i didnt use at all or al...

bioarmor by • Great Neighbour / Super Voisin
  • 1606 Views
  • 9 replies
  • 0 Bravos

The Number Was Not Transferred

Hi All! Activated my SIM with Public.Called Rogers to confirm the number transfer.The Number was not transferred.Please advise. Currently away from Canada. 

Eve_14 by • Great Neighbour / Super Voisin
  • 1292 Views
  • 7 replies
  • 2 Bravos

Resolved! How to turn on Telus' anonymous call block?

So, I am assuming Public mobile does not have an anonymous call block feature. BUT, Telus does, and Public is owned by Telus. See the list here of call block features https://crtc.gc.ca/eng/phone/telemarketing/solutions.htm So, how do I turn on this ...

toni2 by • Great Neighbour / Super Voisin
  • 2155 Views
  • 5 replies
  • 0 Bravos

Conflicting promo info

Hello - I'm confused about when you actually need to activate your SIM (potential new Public customer) in order to get the 2GBBONUS deal. General website page says you must activate your sim by Dec. 1st. When I sent my email to activate promotion, th...

Has anyone ported from SpeakOut to PM recently (late 2021)

Our SpeakOut balance is about to expire mid of December, and since that connection / call quality has become worse and worse over time since Rogers started to "upgrade" their network, we'd like to port that number into our existing Public Mobile acco...

chipmunk by • Great Citizen / Super Citoyen
  • 3900 Views
  • 16 replies
  • 0 Bravos

Autopay not working/Account suspended - Complaint

Update: Have received a $10 credit on my account from PM for the incovenience of lost service. A nice band-aid, but the billing system still needs fixed. I just saw another user with similar problems.  This is not a request for help - but a notificat...

Kcbass by • Good Citizen / Bon Citoyen
  • 3158 Views
  • 20 replies
  • 7 Bravos

paying your phone

why is it always so hard to pay your phone online with this company

barb13 by • Great Neighbour / Super Voisin
  • 1335 Views
  • 8 replies
  • 0 Bravos

Ordering SIM cards from PM

Took advantage of the special deal and ordered a couple SIM cards online last wednesday.Order was shipped thursday 25 and I got them yesterday 29. Even faster than shipping from CCS. Must say I'm still in shock after reading about all the bad reviews...

t_p by • Mayor / Maire
  • 1281 Views
  • 4 replies
  • 3 Bravos

STIR/SHAKEN implementation today

I haven't seen any news about the STIR/SHAKEN implementation that had a deadline of today from Public Mobile. Are there any updates on this? Thanks. https://mobilesyrup.com/2021/11/17/spam-calls-no-more-stir-shaken-implemented-by-end-of-month-crtc-ch...

jkolbert by • Good Citizen / Bon Citoyen
  • 5312 Views
  • 25 replies
  • 5 Bravos

Network unavailable

I can't make or receive phone calls or text messages, it says Mobile network is unavailable, does anyone know how to fix that? Thanks!

QuinHunt by • Good Citizen / Bon Citoyen
  • 1426 Views
  • 8 replies
  • 0 Bravos
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