Community

Resolved! Activation for a specific number

I was able to get a new number that i like...   after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back?? 

Resolved! i want to give public mobile to let me give my new card number

to make a payment on my account with my new master card number

Resolved! No SIM card was received after payment

I bought sim card online on October 26, but I haven't received it yet. I would like to know how to solve this situation.

Resolved! 90 day plans

I am on a 30 day auto pay plan. However I noticed a 90 day plan option, but cannot find it?

Resolved! Renewal date keep changing

Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

Resolved! Cancel autopay

Hii… i have a number associated with my email.. its a number for my father in law.. and now he is out of country… so i want to cancel the autopay…

Resolved! Us calling and texting plans

The conditions state that I must have a roving plan, what’s this?

Resolved! Add ons

I purchased the wrong addon but then corrected it with the correct add on to text and call from US but cannot send texts.  You took both the 10.00 and 15.00 from my credit.

Resolved! Roaming

paid for 10 day of roaming text/talk. Account debited.  Never appeared. Desperate no service in usa

Resolved! Re: Payment

My acct is suspended, my MC has been compromised and waiting for new card, I did send info on this awaiting my card to update info 

Resolved! 1GB add-on

I purchased a 1GB add-on in September and it carried over to October i see that it is still active. How do i deactivate it?

Resolved! taxes on phone bill

Hello, I currenly have the $25 plan with $5 worth of rewards that I got recently. It used to be $4 rewards.I live in Calgary where sales tax is 5%My bills have been $23.52 for the longest time and most recently it was $22.40I am wondering how much ta...

Resolved! $0 holiday give away package

Hello, how can I get the free 500 min international minutes that is for $0 promotion offer holiday giveaway? Can someone help me in that regards.

Resolved! Cancelling public mobile account

Hello, I have just switched my phone number over to Rogers from Public Mobile. I was on an auto-payment plan with public mobile and would like to make sure my account is canceled so I do not get charged next month. However, I can no longer log in to ...

Resolved! Password forgotten / challenge question

HI ya.I have 2 issues.I have lost my login password and was unable to answer a challenge question.What would be my next step please.

Resolved! Double top up payment

I did a Top-Up payment with my credit card debit card first payment of this plan but it said it didn't go through to the second one but it hurts me two times now I'm available balance of $40 in my account is paid but I need that $40 backMy bank can't...

Resolved! Reactivation

Hi there my account was suspended. Automatic payments are withdrawn from my bank account  

Resolved! Rewards

Friend lost phone and deactivated account for one day but reactivated following day. Received text from PM that rewards payment will be less next month.  Will I get it back the next month since account is active again?

Resolved! US calling from Canada

I have the $35/month plan.What happens when I call a US number? Do I get charged extra?I seen similar post and people commenting that it won't work but I have had no issue call several US numbers.

Resolved! Can’t put min on my phone and can’t login to my account

Resolved! My cell phone has two slos for sim card so 2 different plans

So can ihave 2 sim card plans for 1 phone paying 2 Different accounts 2 numbers with 2 plans on same 1 phone???

Resolved! Change number

If a change the number,  I need a new SIM card?