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Can’t log it

Taeryn123
Great Neighbour / Super Voisin

I cannot log into my account and I’ve tried changing the password and it says I’ve reached my max log in attempts

5 REPLIES 5

wisekal
Good Citizen / Bon Citoyen

Starting to think there is a technical problem. There are 2 other posts I've also found regarding the same issue. I also cannot log into certain accounts. Hopefully resolved soon.

Timer
Mayor / Maire

@Taeryn123 

close all browser or open from other machine then  Reset Password

 

after you reset password then use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

 

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

 

if still can't then contact support team by CS_Agent  to reset.

dabr
Mayor / Maire

@Taeryn123   On your next login attempt, make sure to clear your browser cache/cookies and use privacy/incognito mode or another browser.

BKNS27
Mayor / Maire

@Taeryn123 

Try clearing your cache, cookie and go incognito on your browser then try login to your account.

hairbag1
Mayor / Maire

Try again in about an hour.

Let us know if that works or not.

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