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Password change

terrismj
Good Citizen / Bon Citoyen

When attempting to change password I get the following message...   There was an error resetting your password. Please try again later

7 REPLIES 7

@terrismj 

close all browser and tried use browser from computer,

and clear cache and cookies and use one page inPrivate mode,

 

check browser is up to date.

 

 

 

wisekal
Good Citizen / Bon Citoyen

A lot of people experiencing the same issues. Did you ever get yours resolved?

 

I am having login issues. Can't reset passwords. Seen multiple others posting too.

terrismj
Good Citizen / Bon Citoyen

Different PC, OS, Browser, and Router.  Still the same error.

MrSpock
Deputy Mayor / Adjoint au Maire

@terrismj there may be an issue with the site right now wait an hour or ask a cs agent to reset your account, to contact a cs agent you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

terrismj
Good Citizen / Bon Citoyen

Different PC, OS, Browser, and Router.  Still the same error.

MrSpock
Deputy Mayor / Adjoint au Maire

@terrismj hi try clearing your cache or try a different browser in ingognito or secret mode also try a different device to sign in , reboot your device 

Clear your web broeser cache and then close the browser. Restart the browser and try again.

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