08-12-2022 10:35 AM
We purchased add on data of 1 GB and about 3 hours later without using the data much 74% of data was gone and we usually use 250mb in a month. How do we get back the lost data? Nancy
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08-12-2022 03:56 PM
@vicnancylianga
turn off all apps background.
It is very difficult to prove you lost data, but maybe you have away to prove it
then contact support by private message CS_Agent with all prove photos.
08-12-2022 11:01 AM
Did you check your account (using computer)? Do you see transaction for 1GB? Did your CC get charged?
Usage report through account is the most accurate data/calls/sms tracking.
08-12-2022 10:37 AM - edited 08-12-2022 10:44 AM
Did you receive a text saying you've used that much data...That text could be mistaken. Log in to your acct and see how much data is remaining.
edits
