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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bill versus transaction History

Why was what was charged to credit card was twice as much as transaction history?

Resolved! Transfer failed due to removing the original sim too soon.

For additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer. If you have missed the 90 minute window to respond, w...

Resolved! How does community awards apply to my account since they have different login systems?

does the system use email to match with the account?

Best place to purchase Unlocked phones

Hi all,Besides BestBuy where has a good selection of unlocked phones (at reasonable prices obviously)?

Resolved! Changing credit card #

How to change Cr card # to new name and number(no longer splitting two numbers on one Cr card)...how does one do this...does the person who is paying have to cancel it, or can I change the form of payment(new Cr card #)

Re: Beginner’s Guide to the Community

How do I change my user name and email on my public mobile account. I put it in wrong when I set it up

Resolved! Paying bill

My email is different that when I originally signed up. Cannot access my account. How do I re boot?

Code puk

removed duplicated threads

Transfer from Koodo

Hello, I recently have switched from Koodo, my SIM card was in a home phone line using a SIM card. Koodo had sent my a text message confirming if I was making the switch. I could not reply to the text message, now the SIM card is locked on Koodo's en...

Code puk

removed duplicate threads

Resolved! Roaming

I used my phone couple of time in different countries like Philippines,Morocco,Europe as long as I had enough fund.Unfortunately my recent visit to Morocco ,my phone didn't work which was very inconvenient I couldn't logging to different accounts th...

Resolved! Re: my login is disabled

I still could not log in my account please help

Resolved! Didn't make calls?

My statement history says that I made two short calls to the same phone number. I looked up the number and it says it is a spam number. My phone does not show that I have called this number. Any ideas?

Resolved! My 778 phone number not considered local in Vancouver

I have 778 phone number that is not considered to be local in Vancouver. I was unable to link the enterphone code for my condo unit to my mobile phone as they told me it was a long distance phone number. They also told me they get the warning "long d...

Resolved! Data payment no appearing on add ons

I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.

Resolved! payment

I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around

Lose call whenever I am in Basement office

2GBBONUS a

The 2GB bonus at plan signup does not show on my account profile. Could you send me verification that I do have it.Ron

u.s. data/text add-on

I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during init...

Usage not update

Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks

Suspending service

Hi. We are snowbirds that head south for the winter and we need to know the following,1. Can we suspend service without losing our phone numbers?2. If yes, how do we suspend our service? ThanksPerry

Coverage in Canada & the US concerns

Looking at switching our phones from Rogers to Public Mobile, however, I have concerns about coverage. We live in Sarnia, Ontario, Canada, directly on the Port Huron, Michigan border, and we travel by car all the way down the I75 to stay in Fort Myer...

Resolved! Family plan

Hello friendsI was thinking about getting a phone/plan for my 10yo for Christmas. What are my options with Public Mobile as far as family plans/2nd account go? Thank you very much,Filip

payment

how can i make a payment on my account

Not able to process payment

Hi,I wanted to pay my public mobile bill. I have tried paying by the visa card but it doesn’t process the payment I tried different cards but it doesn’t work. I also bought a $20 voucher to pay but i get the message the voucher can’t be verified.Any ...

Re: My account has been disabled and my Sim Card has been unregistered my - Phone Does NOT Work

When im in my apt with wifi its okey i can call and i can received call but when im outside no network and signal

Mobile Data Not Working

Hi,I recently paid my account balance for another month and since my mobile data is not working. I have tried ALL troubleshooting recommended and still can not load anything essential.Why am I UNABLE to use the 3GB included in my plan?? And is the bo...

new voice message notification after a phone call all the time

For the last 2 weeks, every time I finished a phone call, I got a "new voice message" notification and when I check my message, there is nothing. Does anyone get the same problems?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Bill versus transaction History

Resolved! Transfer failed due to removing the original sim too soon.

Resolved! How does community awards apply to my account since they have different login systems?

Best place to purchase Unlocked phones

Resolved! Changing credit card #

Re: Beginner’s Guide to the Community

Resolved! Paying bill

Code puk

Transfer from Koodo

Code puk

Resolved! Roaming

Resolved! Re: my login is disabled

Resolved! Didn't make calls?

Resolved! My 778 phone number not considered local in Vancouver

Resolved! Data payment no appearing on add ons

Resolved! payment

Lose call whenever I am in Basement office

2GBBONUS a

u.s. data/text add-on

Usage not update

Suspending service

Suspending service

Coverage in Canada & the US concerns

Resolved! Family plan

payment

Not able to process payment

Re: My account has been disabled and my Sim Card has been unregistered my - Phone Does NOT Work

Mobile Data Not Working

new voice message notification after a phone call all the time

new voice message notification after a phone call all the time

New offer

Address Change

Just got back to Canada from the United States

Sim card activation

eSIM