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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone not working

I cannot call or receive calls. The top left says ‘searching’ . Tried everything.

Resolved! I upgraded my phone plan but still have old plan.

About 3 weeks ago I upgraded my phone plan from 2gb data to 5gb data. However today when I was at work it showed my data was all used up, and instead of the 5gbs I upgraded to, It still shows up saying I have 2gb data. I didnt go on it anymore becaus...

Resolved! 30 days => 90 days Billing

Hi, Is there a way to switch from 30 days to 90 days billing?

Resolved! Current Customer, change plans

Hi,I'm looking to change my plan, however when I login under my profile, there are no options to change the plan. I've been a PM customer for about 8 monthsHow, do I do it?

Ne pas capable d'activer la carte sim avec le téléphone et ne pas de ordinateurs

Moved to French forum: Pour Commencer

Resolved! How to cancel my phone number and account?

Hi. I am leaving Canada. How can I cancel my public Mobile phone number and account? Thx.

Easyfone Hardware

I have a Easyfone Prime-A4 (3G) that worked for three calls. Now i can;t send calls or text from the device, can you please help

Resolved! Reactivating after suspending due to a damaged phone

Hello, I dropped my phone and the SIM card reader was damaged, so I suspended my service under lost/damaged phone. I just got a new phone, and now I'm supposed to pay for a new plan-I had just paid for three months a couple weeks before, and had just...

how do you follow up on a reference number?

Resolved! New Phone

Hello, I recently purchased a Samsung A11 and I am wondering how to activate the phone. Do I just take the SIM card out of the old phone and insert it into the new phone? I have also been experiencing cell service issues since I enrolled in February....

20 dollar referral

Hello in regards to the text that certain folks received a few weeks ago concerning the 20 dollar referral bonus is that just for one referral or if you signed two people up would you get 40.00?

Resolved! Plan for $30 including 2GB on promotion

Hi, I contacted customer service last week about a plan that included 2GB of data and talk&text for $30. I was told to order a SIM card then contact customer service again when I get it. I was also told that they do not know when the promotion is exp...

SIM Swap fraud

my phone stopped working since Saturday and cannot receive any phone calls or using data. checked on my account, the last 4 digit of my SIM showing on my account is different than the one from my physical SIM card. This should be a SIM Swap fraud cas...

Missing text messages while account was temporarily suspended

last week my credit card was hacked and was deactivated by my bank around the same time I had to pay with auto-pay which also suspended my phone service. I had to acquire a prepaid visa card in order to pay to reactivate (as I am waiting for a new ca...

Sim card.

Hello I have a Public Mobile Sim card which has been activated but when I put it into the cell phone the screen says "No SIM inserted" and of course the phone will not work. I tried to clean the gold on the Sim card with rubbing alcohol but that did ...

Resolved! Referral activation

I would like to setup a new account. I have a referral code but the public mobile website says that I enter the code when I am registering the sim card. If I order the sim card today, it won't be here in time for the code to still be valid. Any sugge...

Resolved! $15 A MONTH = CHEAPEST PLAN?

Hello everyone, first time posting, looking to see if the 15$ is the cheapest plan at the moment? I have a new plan with another carrier, but want to keep my PM number as a back up!I've had PM for a while but never posted here in the community, never...

Resolved! Porting numbers from a family plan

We’re currently with Telus looking at switching to PM. My husband and I have our phones under one account with Telus. I understand PM doesn’t have this option, which is fine, I just want to know how it works to get set up. I’m the account holder w...

Resolved! When is the referral's bonus credited to account?

Early this September received a PM targeted offer that if I referred a new PM account I get a $20 bonus and the referee would get $10 credit. I did take advantage of this offer and the referee did open an account on Sept. 5 and did include my code nu...

Payment

Resolved! Payment

I suspended my service because I lost my phone.Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

Resolved! Add ons

Have paid twice now to add on 1 G but it's not showing up on my account.

Resolved! New credit card

I can’t make or take phone calls due to a recorded message saying I have no plan. But I do . The credit card # on file Has changed

Resolved! Account deactivated or not?

I activated a new Koodo account using the same number as my Public Mobile account. I wanted to deactivate my Public Mobile account but couldn't log in. I imagine this means it was deactivated automatically, but I'd like to make sure since I'm on Auto...

sms international

I have been with Public since March I have a small amount of data on my plan which I've never been a

Never been able to use my data

Resolved! Unbeleivably fustrated

The moron at the mall wow kiosk entered a pin different than what they wrote down and now i can any support from this stupid company i jist want to talk to someone and be able to use the phone i am paying monthly bill on but apperantly this lame ass ...

Resolved! as usual porting failed :(

Just activated while porting, now the problem is:The old sim card still can make calls out and receives calls in.The new (PM) sim card can make calls out but not receives calls in.I verified over and over again the account number is correct.I contact...

Resolved! No service

I recently updated my plan to the $15 one and it is set to change next billing cycle (October 16th I believe). Since making the update I lost service and I think it is related. How do I get my service back. When I check my account it still shows I ha...

Resolved! No service

Yesterday I noticed I lost service with Public Mobile. I have tried to restart my phone, restart network settings, remove and put back in my SIM card and nothing worked. It was working fine on Friday and Saturday. I have the iPhone XR. I did update t...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone not working

Resolved! I upgraded my phone plan but still have old plan.

Resolved! 30 days => 90 days Billing

Resolved! Current Customer, change plans

Ne pas capable d'activer la carte sim avec le téléphone et ne pas de ordinateurs

Resolved! How to cancel my phone number and account?

Easyfone Hardware

Resolved! Reactivating after suspending due to a damaged phone

how do you follow up on a reference number?

Resolved! New Phone

20 dollar referral

Resolved! Plan for $30 including 2GB on promotion

SIM Swap fraud

Missing text messages while account was temporarily suspended

Sim card.

Resolved! Referral activation

Resolved! $15 A MONTH = CHEAPEST PLAN?

Resolved! Porting numbers from a family plan

Resolved! When is the referral's bonus credited to account?

Payment

Resolved! Payment

Resolved! Add ons

Resolved! New credit card

Resolved! Account deactivated or not?

sms international

I have been with Public since March I have a small amount of data on my plan which I've never been a

Resolved! Unbeleivably fustrated

Resolved! as usual porting failed :(

Resolved! No service

Resolved! No service

lost rewards

Data usage

Data usage says 100MB is already used on the Renew...

Sim question

Unable to call out or receive calls