Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.My plan has been suspended because of this issue fr...
Like clockwork my monthly account pre authorized payment did not go through im trying to pay manually and it says Oops! Something went wrong, please try again later. What are my options besides cancelling my public mobile account and switching to a r...
As title said, made the transition from Bell Canada yesterday. Texts started working immediately. I've verfied the text from Bell and from Public. Am not sure if I'm having any luck submitting a ticket as this site is a nightmare. Any help is appreci...
I have tried to use two different cards to update my charge card used for auto payments. Keep getting the Opps something went wrong error.Any fix to this problem?
Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...
I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy
This is the error message that I get. How can I fix this? I am flying to USA in the morning. Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.
In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked ...
I ran a search on data purchase to find the topic covered but are the responses still valid. The plan that I have right now covers my needs with data to spare. I don’t use the phone or text portion all that much at all. But occasionally, because of w...
My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!
System gives me an error when trying to login to the community account to submit a service ticket, so I can request a proper invoice with my name, number ect on it.
It is incredible the amount of time I spent doing password and getting error messageI got fed up!Please help me cancel account.... I rather pay more for my service but be able to get CUSTOMER SERVICE AGENT when need it!!!
WoW. What a pain. For 2 days have been doing the change password thing on my Desktop confuser. I was able to do the change password thing on my cellphone an hour ago on my Huawei Mate 20 Pro. So I tried it again on the desktop and decided to disable ...
Hi! I need to change my payment method on public mobile but it won’t let be change my credit card without saying “oops there was trouble completing this request, try again later” even tho all the information is correct. It’s suspended my account in t...
So I want to change the plan from 15$ to 50$ option. Therefore, I added fund 50$ before the auto charge date, which is the 16th of July. I added 50$ into my account on the 20th of June, set change the plan on the renewal date and waited until today,...
Hi, I got a replacement credit card that I've activated and I've been trying to update my credit card information for several days now on my Public Mobile account, but I keep getting the message, "Oops! Something went wrong, please try again later." ...
Anyone else trying to upgrade to the 4g plan and having trouble where to find it? I checked all over my account and how to upgrade but it doesn’t give me an 4g upgrades? Any help appreciated
