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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferred account

Hi team I transferred my account from Rogers last week under my acct number with Rogers I had two mobile numbers one is mine the other my daughter is using . The transfer for me worked well for my mobile number . When my daughter purchased a SIM card...

Resolved! Black Friday Deal: Get one month free & a free 5GB data Add-On when you activate online or in-store

I just activate my SIM, signed up for the $40 plan and transferred my number from Bell not more than 2 hours ago. Now going to Self Serve Account, I see that I have the 5GB Black Friday deal but I also got charged $45.20 now and that my next bill is ...

Is my activation complete

I just activated my new SIM card not more than 2 hours ago. I reached the Summary Page (page 6) of the activation form but did not click the Finish button right away. Instead I followed 2 links which I opened on separate tabs (i.e. Set up APM for my ...

Resolved! new activation scam?

Hi, I purchased 2 SIM cards through Amazon by clicking on the link on publicmobile.ca. There was a sticker on the card telling me to use a certain referral code to "get $10 off". I did. The next day I found out about the $20 off for friend referra...

how to get my account number?

hi how i can get my account number

Resolved! Sim card activation error

Hello, I just bought a sim card yesterday, and when I tried to activate it, I got to the final activation screen after entering all of my info and got a "please wait while we activate." Then I got an error that said "something went wrong, please go b...

What to change credit card number

Cannot setup account with my email address.

I created an account for my daughter but used my email address. Now I want to create an account for myself and can’t because I used my address for my daughter’s account. So I changed the email address associated with my daughter’s account to her own ...

referral with no confirmation

i just referred a new sim using a link with my referral code on.still an hour later, no message of referral confirmation.how do i check if it went through? when do i get the 20 bonus?

E-SIM activation

I have just purchased a Samsung Galaxy smartwatch that uses e-SIM technology. I would like to activate it on Public Mobile and I need to know how to go about it? Thank you.

my phone service is disconnected

I;m getting a message from Public saying my service is disconnected.I ahve autopay on my bank account for public.I got a text from public and saying it was paid and I got $2 in rewardsbut now it says my account is not paid and I have no service I had...

toping upor adding payment

why wont my voucher pin add to my public mobile accungt

Sim card not working

Hello, I just got a sim card and I've activated and paid online, but it's not working. My phone is a Samsung Galaxy Note 10+

Did not receive my SIM card

I ordered a SiM card on November 20 and it never arrived. I live in Vancouver so it should not have taken so long. Today I had to purchase another one at a store so I would like a refund or follow up on the one that I didn't receive.

I do not receive my verification email

I do not receive my verification email, and then I can not access to my self-serve account and can not find my refer code. please help

confused about the Black Friday deals

Hi there,Just want to get clarification regarding the deals coming this week. To my understanding, so far there are 4 deals going on at the same time? Correct me if I'm wrong:1. the $35/month plan + 5GB extra data adds-on (Nov.25-Dec.2)2. Free sim ca...

Resolved! SIM network unlock PIN

I have no idea where to find this PIN and can't call out.

Resolved! @moderator

Hi, I had tried to remove my autopay but for some reason it didnt remove it and it auto charges my account today. Can you please help cancel the charge. I understand by cancelling this charge my service will be suspended until I recharge, but Im port...

Resolved! over the limit

What happens if your plan allows you a hundred outgoing minutes and you pass it are you charged the next month or is your phone automatically stop from making outgoing calls. This would be on a $15 plan where you only have a hundred minutes out going...

SIM Card Not Activating

Happy Black Friday, I was brought back to Public after a couple of years thanks to this amazing Black Friday promotion they have going on...but my SIM card is not activating. It keeps saying activation failed! Can someone help to fix this? Thanks,Tyl...

SIM card activation

How long does it take for a phone to start working after the SIM card activation? I have a new number and a Samsung Galaxy S3. Thanks!

Black Friday Deal

I just ordered my sim card. How do I take advantage of the Black Friday deal if I have to wait for the sim card to arrive? It may not get here before Monday. Thank you

$10 SIM Card Fee

Hi there, I just activated my SIM card online with you guys and found out London Drugs in BC can waive the SIM card fee if I activated in store. Is there any chance you can give me a credit back to my account for the SIM card I paid for? Many thanks,...

SIM is locked;(

Pass all process in registration. But SIM is locked . My registration PIN code is not works . what to do ?

Text from PM about SIM activation after I've activated.

Hi all, just set up my account, activated my SIM, and trasferred my old phone number online today. So far so good and everything's working. But I just got a text from PM as follows: "To complete your request to move to PM go to publicmobile.ca, click...

Erroneous Payment Reminders

Today, I received a text message reminding that payment was "due soon". Some months ago, Public Mobile stopped including a specific date in this message, but it was always received about 12 hours beofre payment was required. For the messsage that I ...

Resolved! Public Mobile: Heads up, your payment is due soon. message came too early? Anyone else see this?

Hello, I received a text message today from 611 that said: <quote>Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg.</quote> My account payment due...

Phone disconnected ,need to change cc ex date

my phone not working i need give some information contact me , edited by comptuergeek541: e-mail address removed

Here was a suggestion I hope PM may take seriously

As the new plans are only 30 days and data is 3G speed, could PM perhaps have something in Self-Serve if PPL wish for the 4G LTE Data Add-On, an additional option So, like 1GB 3G Sppeds1GB 4G LTE Speeds Just saying, having more options available migh...

Resolved! Multiple Numbers on 1 account

So, is it possible to have multiple numbers/sim cards on one account? I just signed up for PM and started my account, got my number ported over, and all is well. I want to move my wife over to PM this evening, and I'd like to use a referal code to ...

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