Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have an issue where a call keeps going to voicemail even if I answer it. For example, when the phone rings, I pick it up, but there is silence on the other end of the line. When I hang up, I have a voicemail from the caller seconds later. It is a c...
I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is:
Michelle M
7 Bxxxxxx Court UNIT 7xx
Town, Province
X0X 0X0
Please add "unit 702" to the ...
Hi All, For the past days I have been having issues payment my bills, I only recite a message saying Oooops.... but no solution yet. Any advice, I haven't been able to use my mobile line all this time! thanks n
Hello Community, I have just recently moved to Public Mobile about two weeks ago. I have the 3G network plan with a bonus of 2GB of data. My plan is the $45/month 5GB plus 2GB/of bonus data. My question is, If I move to the 4G LTE plan does the bon...
Voice Mail prompt voice is now speaking french and chinese. Now wants me to enter my 10 digit number which was never the case before and even when I do it says my number doesn't exist. Tried to submit a ticket but that's not working either.
Hi,I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?
I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.My plan has been suspended because of this issue fr...
Like clockwork my monthly account pre authorized payment did not go through im trying to pay manually and it says Oops! Something went wrong, please try again later. What are my options besides cancelling my public mobile account and switching to a r...
As title said, made the transition from Bell Canada yesterday. Texts started working immediately. I've verfied the text from Bell and from Public. Am not sure if I'm having any luck submitting a ticket as this site is a nightmare. Any help is appreci...
I have tried to use two different cards to update my charge card used for auto payments. Keep getting the Opps something went wrong error.Any fix to this problem?
Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...
I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy
This is the error message that I get. How can I fix this? I am flying to USA in the morning. Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.
In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked ...
I ran a search on data purchase to find the topic covered but are the responses still valid. The plan that I have right now covers my needs with data to spare. I don’t use the phone or text portion all that much at all. But occasionally, because of w...
My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!
