I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

[tochowchick]

I just activated a Public Mobile SIM and got a new phone number (was not ported from another carrier). The phone will make calls but will not receive calls...when I try to call it I get a message "6UT1, the number you have called is not in service". How can I get this resolved. I want to be able to make AND receive calls on this phone! HELP

Thanks

[softech · Accepted solution]

@tochowchick if you have another phone atound, put your PM SIM card there and try.  This could force a sim re-provision and that could resolve the issue.

if still  fails or your don't have a 2nd phone to test, open ticket with PM support 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[tochowchick]

Thanks for both of those suggestions...I've tried them both but still not receiving any incoming calls...outgoing fine. Very strange and frustrating!!!

[Timer]

@tochowchick 

turn off device take out SIM card and re-enter back SIM card on.

[hairbag1]

Try restarting the phone to see if that helps.

[tochowchick]

I should add...that when I sign on to my account it says it's ACTIVE