Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan was $1xx for 90days 12gb, and it suddenly changed to $2xx for 30days without noticing for the coming payment... What happened?
I was asked to verify my identity when signing in by punching in a security code which worked, but then briefly a message popped up saying my account is suspended and then disappeared, and then reappeared briefly, on repeat. My bill is due later tod...
I am currently on the 3G plan with 5G of data. I would like to upgrade to the 4G plan but it only offers 4GB of data. If I upgrade to 4G, can I keep my 5GB for the same price as it would have been for the 4GB? Thx.
Im upgrading to the 4G plan but when I go to checkout and cows the full price and not with the rewards I have. Will they be applied after I complete the payment?
Are the monthly discounts for referrals and years of service gone? I do not see them on my account. If so, will be looking elsewhere that is the main reason went with Public in the first place.
Hey I’ve tried to long into my account and I have got in okay but it won’t let me get passed this screen thing .. everytime I click learn more it signs me out. Please help
I would like to be able to talk to someone from Public Mobile
I logged in to the new public mobile interface, and see that my upcoming bill payment is almost double what I usually pay and my plan has changed. I changed nothing on my account- only viewed promotional e-mail.Need answers ASAP
I try to register my credit for pre authorization payment but I get error message
Hi,I missed all of my monthly Rewards based on AutoPay & Loyalty Rewards on new Portal.Also I missed my 2G Gift Data without using.How can I solve them?Thanks
Your website is down and for the last 3 days I haven't been able to send or receive texts. Calls and wifi and data appear to be working fine but when I send a text it says failed. I have restarted cell, done airplane mode, cleared message cache. Tryi...
My profile is showing $0 for loyalty and pre-authorized rewards. I had $3 per month loyalty and $2 per month pre-authorized. I did not sign up for the new Rewards program offered earlier this year so I could maintain my existing deductions. Were t...
How long does it take after switching to the 4G plan to get 4G speeds? I switched my plan a short while ago, restarted my phone several times but still getting throttled speeds.
I am currently on a 3G plan with Unlimited Talk to Canada and the US. I am interested in upgrading to the 4G plan but it only says Unlimited Canada-wide minutes. Do the new 4G plans drop Unlimited Talk to the US?
Got error message when I added credit card
Is there a 12 month 2g promo plus 500 mb for 4g plans for existing public mobile Clients. Thank you.
When I go into my account and enter my password it sends me a 6 digit number to verify that it is me, which I enter, and then get nothing? It doesn't take me to my account? Am I missing something...thanks for your help!
Logged in to the new public mobile interface, and see that my upcoming bill payment is more than double what I usually pay ($210 vs $95 for 3 months) I changed nothing on my account, requested services, etc. so, I went to submit a ticket, signed in ...
Will the free data addons from previous promos also run at 4g?
I didn't touch anything on my account and it has been $120 for many years now it shows $246 what is going on?
If I switch plans from 3G to 4G, do I get to keep my referral discounts of $1 per customer?
I lost my cell phone, trying to transfer my phone number to new SIM Card however I don't know the email address it's linked to
Hi there, lost cell phone and trying to tra
I signed up for the $15 plan a year ago.At that time, the web page said things like:1. unlimited incoming minutes2. extra data if you automatically top-up3. $2 loyalty discount for every year If I look at the web page now, it does not say any of thos...
I want to create an account but I lost my sim card. How could I create an account without receiving text msg, or how could I replace my sim card?
I can’t log in. I keep getting Unauthorized message.
Similar design to My Rewards, likely it is hosted on Telus server just as My Rewards
why can I not login now ?what is going on?
Nothing earth shattering price-wise, but an improvemnt over the "3g" speeds: https://www.publicmobile.ca/en/on/plans#plans-start I think that the $41.25 plan will be very popular. It includes 4GB. Those on the Fall Promo plan might consdier switchi...
hello, I have two public mobile accounts for two different phones, both of which have the same plans, same rewards and ... the only difference between the two is that I made one of them around a year after the made the first account(I'm being charged...
