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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3118 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31383 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43281 Views
  • 182 replies
  • 30 Bravos

Adding Public Mobile as a Payee at RBC

Hi, I'm trying to add my Public Mobile account as a Payee to my Royal Bank account but I can not find it as an option as a Payee.  I can find Bell, Rogers really all of the phone provider s around here, but Public Mobile.  No, I do believe Public Mob...

Lindsaylee2222 by • Great Neighbour / Super Voisin
  • 3359 Views
  • 11 replies
  • 0 Bravos

Resolved! data save

my plan is of $45 so that means i have 5 gb and got promotional data 2gb and i also have add-on of 2gb. Is the remaining data gonna go to next month?? How long the promotional will stay???

davinderkaur by • Good Citizen / Bon Citoyen
  • 1054 Views
  • 5 replies
  • 1 Bravos

Resolved! 3G TO 4G

  I feel my network sometimes runs slow So i was thinking to convert my data from 3g to 4g. Is that possible if yes how can I ??Thank you

Resolved! Receive international call

Hello Public Mobile Support Staff, Thank you very much for providing telecommunication service.  My phone could not receive international call and messages delivered to international receiver could not be reached. Please provide technical assistance....

thuong by • Good Citizen / Bon Citoyen
  • 1980 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM card sale

I notice at times SIM cards online here go on sale for half price. Is there any pattern as to when? I want to order some for friends and looking for a deal. There re no local sellers near me to spiffed free cards, I’m online only 

Resolved! Can not reactive my current plan

I have suspended my plan and now is reaching to 90 days by Dec 17, 2020. When I reactive the plan by making a payment. The 'Submit' button always be grey and is not able to allow me to submit the payment. Could you help me on this issue? Thanks.

raoyidan by • Good Citizen / Bon Citoyen
  • 2312 Views
  • 22 replies
  • 0 Bravos

No service

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

pmohapatra by • Good Citizen / Bon Citoyen
  • 1535 Views
  • 12 replies
  • 0 Bravos

Anyone else having slowed down mobile data?

Both my spouse and I are on pm. She has the 3g plan, I'm on a 4g plan. Recently out mobile data has been really slow. WhatsApp messages have the pending icon for a long time. We've started, turn on/off data, taken the sim out and cleaned it but it's ...

kchow91 by • Good Citizen / Bon Citoyen
  • 1730 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I change my Referral code?

I need to change my referral code. It states that it is not valid. The code that I got has 0O in it and looks the same on the computer. We have tried various combination and coping and pasting it

Nicolebonte by • Great Neighbour / Super Voisin
  • 1647 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data. 

richardguim by • Great Neighbour / Super Voisin
  • 833 Views
  • 3 replies
  • 0 Bravos

Resolved! # transfer from Koodo

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.Thanks! 

cht13er by • Great Neighbour / Super Voisin
  • 1543 Views
  • 10 replies
  • 0 Bravos

Resolved! Redeeming Flash Sale Promotion

Hi! There was a flash sale until December 4th, where if you qualify and apply by December 17th, (which I do and have), you earn 5$ off your bill every month for 6 months. I would like to know when I see that applied to my account; before next billing...

Danny38 by • Good Citizen / Bon Citoyen
  • 1289 Views
  • 7 replies
  • 0 Bravos

Resolved! dropping calls and won't send or receive texts

I have been with PM for 3 months now and my wife has been almost a year. We are both having the same issues for the past week or more now, though mine are worse than hers.Most call are not coming through my phone (iphone 7, up to date), outgoing call...

yuukikusanagi by • Great Neighbour / Super Voisin
  • 1964 Views
  • 9 replies
  • 0 Bravos

Outgoing and incoming calls

Unable to call out or retrieve calls.  But, others can call my number, leave a message.  I am unable to access.  Phone is new unlocked iphone SE2020.

Cot54 by • Great Neighbour / Super Voisin
  • 1056 Views
  • 7 replies
  • 0 Bravos

Resolved! Who else is getting spammed via messages?

So lately I’ve started receiving spam messages via private message on this community board. Don’t thins Public or Telus intended it to be just for spamming. What steps are Public and Telus going to do to prevent this and protect our privacy? 

Oldpete by • Good Citizen / Bon Citoyen
  • 1420 Views
  • 11 replies
  • 1 Bravos

Garbage service

My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

KevinGrant77 by • Great Neighbour / Super Voisin
  • 1268 Views
  • 8 replies
  • 0 Bravos
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