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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55206 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62750 Views
  • 183 replies
  • 32 Bravos

Number Not Recognized

Hi!I've been trying to activate my card and porter my number from TELUS, but when I enter my cell phone number, it won't recognize my number as Canadian, so I can't continue with the process at all. I was given this number by TELUS in BC a few years ...

selahmadland by • Great Neighbour / Super Voisin
  • 1408 Views
  • 10 replies
  • 0 Bravos

Can't pay with my US card as of recently.

Public Mobile stopped accepting my US credit card for this billing cycle. I tried re-entering all my details and it declined to charge my card. My card is not showing any attempt to reject a fradulent charge or anything - and it has handled my Public...

limenuke by • Great Neighbour / Super Voisin
  • 970 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on not activated! Please help!

I purchased a 200 mb data add on for five dollars and it is not activated, my account just says I have five dollars available, help please I need this data add on!

thachef by • Great Neighbour / Super Voisin
  • 591 Views
  • 1 replies
  • 0 Bravos

Resolved! How to transfer your existing phone number from Koodo Prepaid

Hi, I bought a new Public Mobile SIM and I want to transfer my existing Koodo Prepaid number to Public Mobile. I activated the Public Mobile SIM and I'm blocked now, as I'm unaware of the further steps. Not sure how to get in touch with the PM Modera...

Unable to receive and send text

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

Nivekaw by • Great Neighbour / Super Voisin
  • 1246 Views
  • 7 replies
  • 0 Bravos

Over charged

Did anyone else get charged 3 times within 5 days of activating a new sim card?

T1stone by • Great Neighbour / Super Voisin
  • 1613 Views
  • 10 replies
  • 1 Bravos

Resolved! Walmart refused to sell SIM card unless it is activated in the store?

As the title says: Walmart refused to sell me a Public Mobile Sim card unless it was activated in the store.  Is this a legit thing? I said I just want to buy the Sim Card and do this online.I left and drove down the road to another location and boug...

BMatt by • Great Neighbour / Super Voisin
  • 6374 Views
  • 28 replies
  • 2 Bravos

Resolved! incoming text ok outgoing text no working

i have some issues with  outgoing texts no working but incoming are ok.i do not know what is going on .i tried  many things  and no luck. i am in public mobile for 6 month and never have a problem. iam using a motorola moto e  and i tried on another ...

roberto24 by • Good Citizen / Bon Citoyen
  • 2628 Views
  • 15 replies
  • 0 Bravos

Resolved! Porting from Koodo to PM

My son's renewal date with Koodo (prepaid) is Oct. 21st.How can I port his number to PM before that?I already have a PM SIM.Also, I'd like the referral to go through.

IrinaO by • Good Citizen / Bon Citoyen
  • 2513 Views
  • 14 replies
  • 0 Bravos

Activation problem

I’m trying to activate the number but old provider keeps telling me my number is still with them

elocstr by • Good Citizen / Bon Citoyen
  • 2123 Views
  • 15 replies
  • 0 Bravos

Payment

I need to know how to make a payment because my account has been suspendedMy ph # is 1 431 xxx xxxx Edit by Dunkman: removed personal information

lucymutch49 by • Great Neighbour / Super Voisin
  • 1120 Views
  • 7 replies
  • 0 Bravos

Resolved! Mexico

can I get a temporary plan for Mexico 

Johntl by • Great Neighbour / Super Voisin
  • 2226 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone charges whilst abroad

When I am in the UK I would like to keep my data turned off and just use Whatsapp to communicate with people there and in Canada, whenever I have wifi. However, will my phone still receive texts from Canada during that time, and if so will I be charg...

slhudson23 by • Good Citizen / Bon Citoyen
  • 2524 Views
  • 14 replies
  • 0 Bravos

Resolved! United States

Why don't they have 30 day purchases for roaming in the US, it is very annoying to have to purchase every 10 days, could they not have two plans?

Lori287 by • Good Citizen / Bon Citoyen
  • 1699 Views
  • 10 replies
  • 1 Bravos

Resolved! Pay but then showing deactivated

Hi all, First of all I have been with the Public since Nov 2019. and I have had never had any issue. I paid ahead which showed up on my credit card as paid. My account was suppose to renew today and then wham account not active. I had to spent time w...

toledolinda by • Good Citizen / Bon Citoyen
  • 3059 Views
  • 22 replies
  • 1 Bravos

Resolved! Reset password

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

table_for_8 by • Good Citizen / Bon Citoyen
  • 2009 Views
  • 11 replies
  • 0 Bravos

Resolved! receiving calls

all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off

marek11 by • Great Neighbour / Super Voisin
  • 944 Views
  • 4 replies
  • 0 Bravos
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