Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My uncle didn’t not have an email address so I set one up just to activate his SIM card and haven’t checked it since! now his email account has been deactivated and I have no watch of logging into husband public mobile account! What can I do?
Can't renew my account and I keep putting money in my account which I can't afford and they still won't let me use it to pay my plan
Hi i bought a new sim some days ago, activated, choose a plan, sim keeps saying "unregistered sim" and when i try to make a call it says not registered on the network.
I need a monthly statement for business. Is there a PDF copy of my bill somewhere? I found the transaction history but I need an invoice copy? Where do I find this?
just got a new phone. put in my "old" sim card. data and texting works fine but phone service doesn't. when i first booted up the phone it auto detected the sim card's settings. when i try to manually change the settings it won't allow me to. using A...
my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00
I'm not impressed. I found out today u can get ur phone company to add port protection on ur phone for free so hackers cant take ur number n get all it info like emails banking etc. I made a ticket asking public Mobile to do this for me and the res...
What happens when the $20 dollar rewards are given to you and you have a say a 15 dollar plan, dose PM end up paying you? Cuz if they do then...
Hi: I just activated 4 phones today for my family. All with different SIMS and emails. The last one went through the entire activation process and then I got a 404 timeout screen.I checked my credit card and it was charged. The phone shows No Servi...
New activation $25 plan 2hrs ago. Transferred number. Not able to receive calls. But outgoing calls are ok. Texting incoming and outgoing both ok. Phone: Samsung A8(2018). What to do
After my first few weeks with Public Mobile, I'm loving the service! I am currently on the $30 2gb plan and it's been a great fit, however I feel going forward I won't need quite that much data every month. I found the change plan tab in thesthe acco...
Getting the msg "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" while trying re-set the password. How can I get help?
Last week 1.99Now 5.99Has been 3.99Has been 10.00 supposedly only when out of stock I just don’t get it! Yes, free delivery and quickly processed. Some one mentioned why PM is slow to supply because jokingly some suggested that PM buys from CCS. B...
Hi allI created a new account but have not activated any SIM or anything just created the account but when I got the SIM and started to activate it my account got disabled and now I cannot reset my PW (by doing forgot PW) as when I enter my email add...
Does anyone else have a dividend CIBC Visa and if you do does Public Mobile fall under Telus so you get the extra percentage in cash back? Asking for a friend....lol
Does anyone have a recommendation for a simple, inexpensive smart phone for a senior that is compatible with PM?
My SIM card was supposed to arrive AGES ago. It is supposed to take 3-5 business days. It's been 3-5 business WEEKS. This is ridiculous. I already hate this service. That all one can do is talk to a robot is crazy - especially because the robot says ...
Is there any way to check a voicemail without using minutes? I am on the $15 plan and whenever I call my voicemail I am using up my previous 100 minutes.
I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.
This seems to be a common problem.I had to get a new credit card and am trying to enter my new one for auto pay but it won't accept it. My address matches exactly to my bank information but it just won't go through. Not too sure where to go from here...
Public Mobile told me that all of my data ran out on my account so today I added over $30 to my account and purchased 1GB of data in order to top up, but it has not been applied to my phone. Please can someone explain why? Also please do not tell me ...
I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?
If I am in US, and want to call to Spain, and I have both the US roaming and international calling add-ons: will it work? Or international calling only works from Canada?
I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 ...
How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?
Hello, I have been preaching Public Mobile and already had a colleague 'steal' a referral lol I am trying to convince another colleague to make the switch. My own transition from Rogers was not smooth, I was at a Wal-Mart and something went wrong and...
As i pay my bill twicely by my mistake. How will i get refund for that?
Hello!Recently I changed my address and then I updated my banking info. Today, I got this message saying my Autopay did not go through. So I assumed it was because of the registered address, which was not matching anymore. By then, I had $32 due. Onc...
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