[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
data usaged
Data is consistently being used around 12:30am when I am at home on wifi. This has put be at 75% of my data usage. Why and what is causing the data to be used when I am on wifi?
Resolved! Possword changing
I lost my Visa card and want to change my payment information. But my password doesn't work and when I want to change my password, every time a message will pop up " It is an error with your email address or your password, try later" Please let me kn...
Resolved! 90 day plans
where can I find info on 90-day plans?
Resolved! How to register or set-up an account
Hi, How to register and/or set-up an account? Thank youBea
Resolved! want to change my self serve email
hello i want to change my self serve email as my current email does not work, i need to make a payment. please help
Resolved! number porting from Bell
Usually how long does it take the number porting from another service to PM?. I already received a text from Bell and my bell number is not in service anymore but my PM number hasn't changed, meaning it was not successfully ported maybe?. It's been 4...
Resolved! Self service account not logging in
I tried changing the password and it still wouldn’t let me in.
Resolved! iPhone 6S Plus suddenly won't send SMS to any Android users!
Hi, everybody! Total newb here. Been with PM for a few years with no issues such as the one I'm having now. iPhone user. Did not make any settings changes etc, suddenly noticed Android users are not getting my SMS texts. But if I send a pic, or a mem...
Resolved! I want to know the number of a no caller ID that called me
i want to know the number of a no caller ID that called me since they keep harassing me, thanks
Resolved! Adding Data
My data ran out and i’m trying to add more how can i do that? i’ve been trying for the past days
Poor coverage in Temiscaming
Its since 2 days my iphone11 is not catching network. Its the same with my other Android phone.
iPhone 13 has no cell service
A few days ago my iPhone 13 stopped working with public mobile. (No cell service). I had the phone checked at the Apple store today and there are no issues with the phone. Something to do with provider settings. Please help!!!!
MMS
Incapable of sending or receiving mms/pictures Please help!!!
Resolved! Cannot pay or access account online
Is anyone else having troubles with their service. It hasn’t taken my pay from my account and now I have no service. It won’t allow me to make any changes within my account either. Same goes for over the phone as well. *611 was even worse.
Resolved! Payment problem when activating a sim card
Hi, I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card) I tried the payment with 5 ...
Resolved! available data
Hi, I am a new user and just trying to figure everything out. I thought I entered a promocode for 2 GB extra for 12 months. I did a screen shot of my info. Shouldn't this mean I actually have 5GB of data each month? The original 3GB plus 2Gb bonus fo...
Resolved! Order #296209 Not Received
I have not received my order 296209 for an IPhone 8 with bonus SIM. Order was placed on/around July 1. Although an e-mail received from Public Mobile states this order was delivered, I have not received it. Please call xxxxxxxxxxxxxxxxxxxxxx or em...
Resolved! Monthly plan renew- URGENT
Hi there, I have two phone number on my account, however, my wife phone number suddenly stopped working and we received a message saying that we have to make a payment even though we had one card on the account with auto-deposit option, and my phone ...
problems signing on to my account slow
Is anybody else having issues signing on to their account. It's not sending emails for verification so it says that you have to verify your account it's been doing this for a while. So when you say send an
Resolved! Frequencies and other names used
It is rather confusing to try and understand the different nomenclatures used for supported freq's. I have used 3 different Kospet smart watches, all of which work 100% as expected. I am trying out a 4th from a different company and although it sup...
Resolved! Transfer problems
I recently transferred to public mobile from freedom and I have yet to receive a text confirmation from them. I also can’t receive calls and still pay both of the plans payments. What should I do?
Resolved! Which Bands are in use ...
There are several bands (frequencies) used by PM - my question is how do I determine which one or ones are actually being used when I make calls. My device shows I am using a 3G band but everyone says it is 4G. I have seen the page showing the band...
Resolved! Network issue in Windsor ON, near Detroit riverside
Hello,My phone asks for to enable roaming when I go near Detroit river side in Windsor, Ontario. My postal code is N9Cxxx. Would you please have a look into this issue?Thank youMahbub
Resolved! Upgrade my plan
I do not have the option to upgrade my plan from the present 1GB to 3GB plan
Resolved! Unable to access internet
I am unable to access the internet even though my cellular is turned on and I am not over my plan usage!
why are you forcing me to pay too much
This new system you are using doesn't work.I owe 22 dollars plus change but your system won't let me pay that. It says I have to pay $25Why?Kindly fix you system.
Resolved! US Roaming
I purchased talk/text US roaming bundle add-on. Worked fine first day. Then purchased data US roaming bundle add-on. Now my phone won't work, leaving me with no gps, no calling, no texting...nothing. Have tried changing APN - nothing. I see advi...
Resolved! The "confirm /verify email" sent after the 90 second limit - now I am completely locked out!
How the heck do I get into my account now? I need to cancel it and close it off, that's it! I forgot my password - tried many attempts. Finally got in (I guess I remembered?) but I had to confirm my email.... well your system sent the email AFTER th...
