Promotion not included on new activation

[George007]

I activated a new line ($25) (11/24),  and the week before I emailed Public to take advantage of the added Data on the phone promo. Well it didn't kick in anywhere. The only thing I can think of is that the email I used and the emailed I activated might be different, I just don't remember.

How can I go about finding out?? Thank you

[darlicious]

@AE_Collector 

I seem to remember there was a similar promo last year that had data or the discount applied on the months 2 thru 7. I dont understand why its not applied immediately or at least with the diwali which has a promocode applied during activation.

@DDM69 

There is no point in wasting the moderators time this early in the game.....the conditions say within 30 days.....its been all of 2 days since the OP activated.

[Anonymous]

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@AE_Collector wrote:

Promos like this need to be added within a few days such as within 72 hours like the $10 referral reward is accomplished within. It turns the excitement of being a new customer into worry and disappointment.

AE_Collector

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That is absolutely right on!

I wonder what the business strategy is for not applying these things right away. It's a freebie promo...you can wait?

I think your assessment of the emotion of it is right on.

[AE_Collector]

I think this applied to $25 and higher plans so anyone qualifying has at least 1Gb of data plus the extra 1Gb for 6 months. So in theory PM could take up to 2 weeks to add the bonus data without causing too much of a problem for the new customer. Except as we see here a day or two later people are asking what went wrong. While adding it for the 2-7 months makes some sense I don’t think that will particularly appeal to the brand new customer.

Promos like this need to be added within a few days such as within 72 hours like the $10 referral reward is accomplished within. It turns the excitement of being a new customer into worry and disappointment.

AE_Collector

[DDM69]

Contact a moderator and submit a ticket if you're still having issues.

[darlicious]

@George007 

As this is a newish kind of promotion with a long activation period i have a feeling that the 1gb of data may be applied at the 30 day mark upon renewal allowing the customer to have access to the data for a full 30 days. I would check into the community every few days to see if we either get a clarification from pm or another member reports having their data added to their account.

[Anonymous]

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@George007 wrote:

Hi thanks for replying. The promo was extra data (I think 1G of extra data for a period of time ie. 3 or 6 months)

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Whichever promo..the email addresses had to match. Some email submissions got an email response. Others just a web response. The email address you use to log in to your self-serve is one side. But yes...if it was just the web response then there's no way for you to know which address you used there.

The promo usually shows up a little later.

[Triguy]

1. Bonus data will be automatically applied to eligible rate plans within 30 days of activating, and for 6 months after activation.

[darlicious]

@George007 

The data will be applied within 30 days according to the promo conditions. It is 1gb of plan data for 6 months.

[kb_mv · Accepted solution]

@George007 Here is what I believe is the promo? It says data will be applied within 30 days. Maybe wait for that to see what happens.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-a-1GB-bonus-for-6-months...

Not sure what to do about email address. Maybe check with a moderator.

You can contact the moderators one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[George007]

Hi thanks for replying. The promo was extra data (I think 1G of extra data for a period of time ie. 3 or 6 months)

[kb_mv]

@George007 What were the particular conditions for the promo aside from the email address? When did the promo say you would be credited with the extra data?