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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

double dipping happening with koodo and public

be aware and check your credit cards double dipping is going on with new customers anyway one charge from Koodo and one from Public

Resolved! Locked out of my account

When signing up my agent somehow entered a wrong password. Later, trying to sign in I got locked out of my account so I can't do the 'Forgot your password' procedure. Any suggestions for me? Thanks.

Resolved! Cannot access mobile data

Hi, I'm sure I have enough data left for this billing period. But my mobile data has stopped working. Any assistance would be appreciated.Thank you.

Resolved! Account expired

my account has expired because my credit card has expired but I have tried putting in my new credit card information but won’t work

Resolved! referral code. How do I apply?

I just became a public Mobile. customer.

Resolved! "Check Eligibility" button when transfering number not doing anything

Hi there! Trying to transfer a number from Speakout to Public. When I enter the number and hit the "Check Eligibility" button it doesn't do anything; I see a little spinning circle then it disappears. Is this service down right now? I have tried it o...

Resolved! How can I earn points?

Hi, I'm new to public mobile. I don't have much info to share in the community forums however I still want to participate in order to receive benefits. Does anyone have any suggestions on how I may be able to do it.

Resolved! us roaming data

No longer shows option to add us roaming data option.

Resolved! password reset

Greetings, I've forgotten password and security answers to my account. How do I reset my password. ThanksKhadija

Resolved! activate new sim

I don't have access to my primary handset or my email, can I activate my new sim by receiving the temp PIN via the alternate phone number on my account?

Resolved! Transfer phone number from CMLink to Public moible, but CMLink is not in Old service provider listi

I refer a friend, she wants to transfer her cell# from CMLink to Publie mobile, but CMLInk is not Old service provider list; What can she do to active her new sim

Roaming Issue

Currently in Florida and connected to T-Mobile with a strong 4G signal. I have the Talk/Text/Data ad on. The issue is that at times my phone (Android 10) will disconnect then reconnect to the cellular network every 10 seconds. I'm also getting a rand...

Resolved! U.S. Roaming after 3G/HSPA network shutdown in the US

The U.S. Roaming add on page has the following notice: Important: As of February 22nd, 2022, some United States (U.S) carriers will begin turning down certain 3G/HSPA networks in the U.S. [..] customers using U.S. roaming add-ons may be impacted by d...

Resolved! Data not working

My data stopped working completely a few weeks ago. I assumed I’d accidentally maxed my limit and that once my plan renewed it would be back. My plan renewed yesterday and still no luck so I finally looked into it and I have lots of data still (the...

Resolved! Voicemail

I have the lowest plan but I believe voicemail is still part of it? Why is it not working

Resolved! Lost Phone - How to black list the device

My cell phone was stolen yesterday. I would like to black list the IMEI number. How do we do that? Thank you,Praveen

Resolved! Data and Facebook Messenger

Why am I charged data when I am in my e-mail and answer an incoming Facebook Messenger text ? I have Wi-Fi working .I am on the 25$ ! gig data plan

Misguided Promotions

why tell people to register for auto pay to reduce their bill, yet still charge them the original price, I signed up for auto-pay got the summary of how my monthly bill would look after the reduction but I still being charged my original payment

Resolved! US Add-ons

Why do I need data with my US add ons. Doesn't my regular data work in the US?

Account Credentials

account pin number

Resolved! payment issue

credit card prcessed for purchase a SIM card ,but the order didnt go through

Resolved! Stolen phone

I got my phone stolen before i could register the number online and i need it disabled before anything happens. How would i go about that?

paid twice

how can I get a refund as I paid twice by mistake? I sent a ticket three times within the last two weeks but no response.

Resolved! Public mobile makes it impossible to claim friend referral rewards

Two months ago, I referred two people to public mobile. I am a close friend, and I also helped them activate their SIM card. We copied and pasted the referral code from my account in the activation process.Long story short, there were no rewards afte...

Resolved! Auto pay

The payment failed. There is money on the credit card now but I can not make a payment at public Mobile. I have contacted the credit card office and it should work. I have tried to connect with SIMon but it doesn't allow me to.So I need your help as ...

Resolved! Re: Cross Dialing and Echo

I get my own voice echoed back at me with a short delay. The person I am speaking with hears this echoing as well as some background noise I don't hear. This is relatively new to me as I have been using this Samsung A20 since June and been using publ...

Need help

Can't make or get phone calls but can text

Resolved! Pin

Why does my voucher have 16 digits and you say it should have 12?

Resolved! Log into account to retrieve payment history after cancellation

As subjectI cancelled my plan in August 2021, and now cant log into my account anymore (going through the 'Forgot my password' doesnt take me anywhere). I want to access my payment history, is there anyway to retrieve that info?Thanks

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