[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need to sign up for a public mobile account
I have already got an account but now need to make my own Public mobile log in accounr
Account active but no service
Hi-I activated my account yesterday but I am still not able to use phone or text. When I activated my account I don’t think my phone number was ported over from my previous carrier. I believe it had to be authorized but I can’t seem to get an answer ...
7 MONTHS with PM, my phone number is changed to a new one on my phone without my authorization
With no warning, no email, to my surprise my phone number has been changed on my phone(BUT NOT MY ACCOUNT PROFILE) for almost a week. Now, I cannot access all of government benefits or banking services for daily activities since they all use phone SM...
public mobile service is getting worse every day, why? more PM staff are cutting? wages cutting?
public mobile service is getting worse every day, why? more staff are cutting?look at the belows, the monthy charge has been taken. however, the accounts details has NOT been updated. Anyone here has same feeling? look
Activating SIM
Hi,I activated my public mobile sim (without transferring the number from my previous provider Freedom mobile). I have been using the public mobile sim without being able to receive any texts or calls. I am trying to re-activate my public mobile sim ...
Resolved! My Account
Is anyone else having My Account issues since the web update? My Data Useage Summary is stuck on same number and Change Plan only shows $15 option. There has been 2 tickets on this but problem remains. This has been dragging on for over a month. ...
not receiving SMS messages
hi - new SIM card 2 days ago - all is fine except SMS verification text not coming thru from My Service Canada Account - this is a problem - galaxy 8 phone - TY
Voice call issues in the Toronto GTA area
Hello, I’m new to Public Mobile; however, ever since switching to PM I’ve been having poor quality voice calls that keep on dropping even with full signal bars. People complain that they can’t hear me and I can’t hear them… very poor quality voice ca...
Data
I purchased an add on data and need it applied to my account immediately can you help me?
Changed my plan before renewal
Hi, Basically what's happened is my plan was up for renewal Sept 4th but I decided to change my plan to one with more data and when I changed it I clicked the option that would do it before for the renewal date- Sept 1stI was charged the new plan pr...
Network issue with access to rewards/points portal
I have been puzzled for the last two days - I seem not be able to access the rewards portal from Rogers/Fongo network, and I have no issue with access from Bell or Public Mobile. The networks issue only affects rewards portal with zero issue with acc...
Wise card cannot activate public mobile
I purchased a public mobile sim from Teleus, thinking that my international wise card can activate it. What can I do to activate and start using my sim? I don't have any US/Canada debit/credit card, and my wise wasn't activated in US/Canada
Activate with top-up voucher
Why is the option removed? This is not friendly for newcomers, who don't have any bank card for the moment...
Resolved! Reactivation Of My Phone 📱
So, a few days ago, i attempted to make a payment for my phone with my original card (that got swallowed from local ATM while making a separate deposit) & got issued a new card under new circumstances, now when i attempted to renew my phone plan with...
No support options working
Got a certified phone, arrived unable to charge. Cannot submit a ticket - when you click a button, it unclicks other already selected buttons. Cannot private message, that page isn't working either. Tried in 3 browsers. Why can you not get help? ...
Activation account
Hi, can I activate my account @ publicmobile before current account cycle? Will it ask me twice payment ?Thanks for helping edited by computergeek541: The crossed out username doesn't belong to Pubic Mobile (not an emloyee, not an admiistriator, ...
Worst customer service
Why does it take countless tickets, and no agent hasn't replied back to me "within 30 minutes"? Like what type of a customer service are you guys providing? Come tomorrow it's going to be day 3 and nothing. Worst WORST service by far. Not happy.
Resolved! Switch numbers without losing legacy account
Hello, i have searched but can’t find the answer to this question. In short, I really need wifi calling and can’t wait anymore for Public Mobile to implement it (if ever) so I’m going to have to to switch to Koodo. However, I have older Public Mobile...
SIM card
Hello,I have purchased an iPhone 11. This is the order number: 303927.I was wondering if I will receive the SIM card. I have received the iPhone, but there was no SIM card in the box or inside the phone. Also, am I going to receive a $30 bill credit ...
Porting number
Trying to transfer over from Telus, did everything and when it gets to the part where it transfers my number I get and error and have to make a ticket. It already charged my credit card aswell.
Resolved! Transfer from previous provider not completed
I tried transferring my Fido number to the public. Already activated Public SIM card, responded the transfer authorization text from FIDO. I received message from Public saying transfer of number couldn’t be completed and I will be contacted shortly...
Plans
Has anyone have issues when changing plans? I ask for my plan to switch on my Renew date which was today from the 25$ 3g plan to the 41.01$ 4g network plan...They took the amount out for the new plan but on my account it says I still have the old p...
Resolved! how to use I0 dollar credit
how to use the one time ten dollar credit you get from revel code does it go to your bill automatic or do you have to click the button and pay manually
Bad service, must be sim issue
I keep having calls dropped and low signal in downtown Toronto mainly where I live but also everywhere else
Account is not changing
Account is not changing in spite of paying -no data 6 weeks in @members
Resolved! Can’t update/edit my profile
Recently lost my SIM card, so I ordered a new one. Just arrived today but when I tried editing my profile to put in my SIM number it refuses too. I did try to update my SIM card too but that was a failed attempt as well . Am I doing it wrong or did l...
Can't make or receive phone calls
SpoilerMy phone "seems to work just fine. I live in an area where I almost dead zone, so it's not unusual to not to be able to phone out and my text works fine. However when I go to town where my phone should be just fine, I'm still not able to use...
Calls goong to voice mail since past few months
hi since couple of months all my initial calls going to directly voice mail i tried all option still it doesn't work. i did not port my number or changed any plan
Support chat
Why hasn't support chat messaged me back? I've sent countless tickets last two days.
WHAT DO I DO?
I stopped paying my plan for 3 months (because I was out of the country). Wanted to reactivate my plan but I couldn't log in for some reason (Public Mobile wouldn't let me log in). So now I have a public mobile sim card that isn't working/getting ser...
