Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

About Bill

I would like to know if it okay to have service charge bills be paid at once for i and my two children. Let me know. Thanks

All calls go to voicemail

New activation,all income calls go to voicemail

New phone

I have a new phone (to replace an Apple phone) just unlocked from freedom mobile and I have put my public Mobile Sim in. I can make phone calls but only some people get my text messages, and picture texts do not download and say generic network failu...

Resolved! Renewal

My renewal date is the 9th of May i want it today on April 17. How can do it?

Resolved! Not receiving Texts on a new A10s

Hi All,It appears that I am having difficulty in receiving text msgs on my new phone - new user with Public Mobile. I have read various posts on this through the many threads I can send a text, receive and make calls but no texts I have rebo...

Need help accessing self serve

Resolved! Need help accessing self serve

I'm looking for assistance to access my self serve account. I wasn't informed of the self serve tool for Public Mobile when I first signed up so I never registered my self serve. Can someone help me with registering my self serve account so I can m...

Resolved! Discount

After one year you will get $1 discount. But it's not showing on my bill.tks

3G vs 4G vs 5G

Now that 5G has been deployed and the 4G service being unloaded when will PM be changing the data service to 4GLTE? Being one generation behind is acceptable for the lower costs of PM vs Telus but 2 generations - is that not starting to push the bo...

Resolved! Ending "Contract"

Unfortunately despite being so pleased with Public Mobile I now no longer need the service. Do I just cancel the auto pay and my contract will end? Or do I have to go through a process to authorise the account ending along with myself no longer havin...

add-ons

Resolved! I ended my Public Mobile service, but I need the previous bills, how can I download them?

I was a public mobile user, I switched to other carrier about two months ago. But I need to download the bills, I couldn't login my account anymore, how can I access the previous bills?

Autopay failed, why?

Hi, i registered for autopay and my credit card is valid and has money on it. Why did the autopay fail and how can i pay for mu phone service now?

Resolved! Phone

If I buy a phone with ur app can I use my account to pay

Charge twice

Yesterday, I activated my phone.Today, I find out that it charged twice in my account ($17.25, $14.95)What's wrong

Payment

I have changed my credit card and now Auto pay does not work, what do I do now?

Resolved! Calling Nepal

How Can I call Nepal??

Canceling AutoPay on number portout

I've transferred my number out of PM but forgot to cancel autopay. Now my account is inaccessible. Can a mod make sure my auto-pay is off? My account is due to top up from my CC in a few days.

Resolved! SIM card swap

Hi there, I'd recently got my phone stolen and have purchased a new one, I would like to swap my sim card over to the new phone, I have the sim card already.

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Yeah I would've appreciated the heads up, came here looking for answers but only found excuses. I've been unable to access the self serve account and as the notice states, been unable to register a new account. So I came here to complain, but found t...

Resolved! Problem Bringing Phone Number

I just activated and got a message saying there was a problem bringing the number over. The message also said I would get a call to help. That call hasn't come. What an I supposed to do now, as public mobile doesn't have any contact info for the supp...

Resolved! My Old Sim Card Was Lost

My Old Sim Card Was Lost and Iam trying to activate my brand new bought sim card to my iphone. Ive done this many times before when I lost my sim card but right now its not lettin and when I talk to you automated botter it still cannot help me get m...

Sim card lost and I can't remember email to log kn to account

Resolved! Sim card lost and I can't remember email to log kn to account

Hi Sim card lost and I can't remember email to log in. How do. I switch to new sim

Resolved! Switching phones

Hi I already have a phone with public mobile but I am getting a new phone how do I go about switch/activating the account to the new phone

New customer - not receiving incoming calls

Resolved! New customer - not receiving incoming calls

I activated my PM SIM yesterday, but I have yet to receive any incoming calls. Family and friends say it goes straight to voicemail? Have I missed something?

Resolved! Payment vouchers

I lost the payment voucher, is there anyway of contacting someone to get the voucher added to my account I tried the store I purchased from but they are unable to view it to reprint I guess it’s a safety feature