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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Talking to a Human

I have an issue. So an autopayment bounced and now my phone isn't working. My bank won't grant me access to my account without verification, which is a phone call or text. My phone won't receive either of those. So I can't pay my bill to get my phone...

Resolved! Forward a specific number to another number

Hello, I have an interesting case whereby my condo won't allow two numbers to be registered in our directory. I want to be able to forward to buzzer call to another number (my roomate) if i am unreachable. I only want this one phone number being rece...

Resolved! Applying Refer-a-Friend rewards after activation

I signed up my spouse and activated her SIM but neglected to use my Refer-a-Friend code. How can I get it applied after the fact?

Resolved! I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code. Can that be manually done afterwards?

Resolved! new simcard

HelloI ordered new simcard 11 days ago but I didn't receive it yethow can you help me?

Resolved! New mobile number

How do I check if a specific number is available to use?

Resolved! Double charge on my credit card

There has been 2 payments taken out of my credit card on June 20th . One is $28.25. Other one $25.99. My credit card was in good standing but you suspended my account by June 20th and I couldn't use the phone so when I dialed 611 asked me to make a ...

Resolved! help

HI I have a second account that I cannot get into the account...My phone and my sim have been stolen... I need to know what I can do to get into my account because I believe the account has bee hacked as well... Please help.. I have all the info from...

Resolved! Late payment, plan not activating

I was a day late in making my payment. I have the available funds in my account now but my plan is not automatically renewing, any help?

Resolved! Reactivating Sim card

Hi, I'd like to reactivate my Sim card however my public mobile account isn't recognizing my email and if I try to reactivate my Sim card it says the card is invalid, Please reactivate my Sim so I can use it. Thank you

Cannot receive calls

I can't seem to receive calls and I'm not sure why. I've followed all the instructions to troubleshoot the phone but still nothing. Anyone know why this might be happening?

Resolved! How do I get the 12 Month 2 GB data?

I am planning on joining, but am curious about the above.

Resolved! Phone compatibility link is not working

At: https://www.publicmobile.ca/en/ab/sim-cardthe drop-down arrow for checking phone compatibility does not work.I tried two different browsers with the same result.

Resolved! What if I live in Canada only 6 months a year?

I am wondering if my SIM and number will be deactivated if I am away from the country, seeing I will not be able to use your service in Asia. Or, is there a way I can keep my SIM and number suspended for the duration of my absence.

Resolved! SIM PIN

Hello,I would like to enable sim pin.What is the default sim pin number?It is not written on the sim card envelope and it does not seem to be in the account info.Thanks.

Resolved! lost phone and forgot log in information

Sim card is gone since phone could not be found. Wanted to suspend the service but forgot email address and password.Please help out.

Resolved! locked out how do i solve ??

im locked out of my account, how do i get in ??

Resolved! hi please help me

Hi！ Please reset my account cant pay for the service. Its really urgent. Please help me.

Resolved! Ported number by mistake

Help me I ported my number by mistake & lost all the credit money Please help

Resolved! Reactivate my Visa Credit card

Please reactivate my Visa credit card and restore service. John McDiarmid

Resolved! 12 Month GB Promo

I was unable to add the 12 Month 2 GB data Promo. How do I go about adding that? Thank You

Resolved! US International Roaming did not work even after topping up $8

Hi, I topped up my account with $8 just before leaving Canada so that the US international Roaming would work. After adding the top up amount I also added the "addon". However when I went to the US on Saturday 18th i was extremely disappointed that t...

Resolved! Moderator required to port number from Koodo prepaid

Hii just activated my SIM card on public mobile with a new phone number. I require assistance from a moderator to port my Koodo prepaid number to public mobile. Thanks!

Resolved! Just activated my number but the mobile data isn't working

Text message is working, but mobile data does not

Resolved! port number

i need my number ported out again

Resolved! Getting muliple calls a day from callers saying they missed a call from me

I am getiing numerous calls a day past 2 weeks where callers say they recieved a miss call from me. I have never called them and my caller list does not show that I have called them either. Could I please get help on t

Problème avec payement automatique

Suspended account

My account is suspended i have tried to pay it I seem to have but the amount they make me pay is not the one of my contract and now my account is still suspended. I want to have access to my phone services TEXTO and CALLS

messages and calls sent during account suspension due to PM's own fault lost?! (autopay glitch)

I had autopay on, which worked last month, then it stopped working this month and my account was immediately suspended which i was not made aware of. i did not even get any message saying it was suspended, only the generic text saying 'pls ignore thi...

Resolved! service cut off

this morning I could not make a phone call, getting a message that my account had expired. Then I got a message saying my account hadn't been paid. But I am on automatic payments each month. Just a minute ago I got a message saying my payment has bee...

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