[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! credit card number change
my old credit number is obsolete how can i renew theis for auto pay
Resolved! USA roaming was horrible
My USA roaming data add-on was horrible. I was only connected to a 2G network. (yes 2G!) It was T-Mobile Edge.A simple web page would not load in 3 minutes. Apps would not work or load data.Also the talk/text/data add-on was very ineffective. (ie...
Resolved! Changing plans
I want to change plans to get more data but the only option on my account is to get a lesser plan with less data.
Resolved! Customer Service & Data usage
Communicating with customer service sometimes takes a number of back and forth messages and sometimes you're dealing with a couple different agents on the same matter.Does this all count as data usage and get included in the data count?I think I know...
Network is out of service
Cannot connect to Public Mobile no overdue payment
Resolved! Is there roaming service in Public mobile ?
How I can activate roaming in Public mobile ?
Resolved! I purchased data addon but its not working
I purchased data addon and its not workingI restarted, re-tried connecting to network, turn off/on....nothing works
Resolved! Missed great promotion
they have a new promo to new members that I missed… is it too late to have the promo applied?
activating new phone
Ok, so I have my new phone and i'm trying to use the online tool to activate and swap my new SIM but it keeps telling me that my email address has already been taken. Well NFS genius, it's the email that is on my account!!! I am very frustrated at t...
issue with payment
hi i need helps
Assigned number goes somewhere else
Just activated a new account and got a new number.When dialing out from the phone, it will show the correct number on the receiver's call display.However when calling to that number, it actually goes to another person and doesn't ring on the phone!Wh...
Resolved! made payment to my account
made payment to my account to change my current plan but did not realize it was automatically taken out of my account even though the account was deactivated which made me think it would not automatically be taken out, and now am unable to afford the...
Resolved! Unable to bring over 2 diff phone numbers under one acct/one email.
Hello. The website tells me that the email (which I used to activate my phone) is unable to be used to activate my husband's phone. I want to use one acct and one email for 2 phone numbers. Pls help.
Resolved! Getting an error when trying to log into my account
Click on the Sign in and get this error
Resolved! My sister used my referral code to sign-up a couple months ago, but our rewards never showed up
we just realized that the referral code didn't seem to work when she signed up.. is there a way to fix this? Thanks!
Data Discrepancy 120$ per 90day 12gb Plan 4G
Hello, I am in contact with support - they have not addressed my concerns on my 90-day billing cycle reaching 7593MB of data use only but the dashboard is showing 12GB used up exhausting my pre-paid data plan. I have the Usage History downloaded from...
HELP - need customer service
Hi everyone ... how the hell i can talk to somebody here ? i submited ticket 10 times already for 2 days and still nobody reaches me out ? is this normal ? i cant make or recieve any phone calls , tried other phones , account is online ... everything...
Resolved! Trying to buy another phone - when I go to log in it says my email address does not exist
Trying to buy another phone - when I go to log in it says my email address does not existI received an email saying that I could buy a phone under the same email address. For a limited time, upgrade to a Certified Pre‑Owned phone and receive a $30 cr...
Resolved! Hotspot problem
Hello I have a problem turning on Wifi-Hotspot on my phone in order to share my public mobile internet to my desktop. The "turnon wifi hotspot" option will not enable/highlight on my phone. Can any knowledgeable person please help? Thank you
Porting issues
I have a number you can call to a real person if you have a issue. My issue was resolved within 20 minutes.
I frequently get 'no service'
I frequently get 'no service' when just sitting at home (i have an iphone 8). My 3 other family members are also Public Mobile customers and they have never had issues. It is very frustrating. Why is this happening? Any help or suggestions would ...
Resolved! Port request is complete but when my number is called it says there is no service
Not sure how this can be fixed. The port request has been completed, my account is active, but I am still unable to receive phone calls or send texts. Can someone help with this?Thank you!
Resolved! Please register me a "my account"
I have my email and public mobile phone number, i need a my account to update my payment information. Incredibly frustrating, that cannot speak to anyone.
Renewal
It asked us to make sure we have auto pay , which we do. Now no phone service? Fix this quickly. We can take our business elsewhere
Resolved! forgot my email of user account
I forgot my user email of my account.
new Phones to add to public mobile
well publicmobile well new Phones like the new samsung galaxy a23 5g for $300USD Like is about $340CAD or less it's under $400CAD https://www.gsmarena.com/samsung_galaxy_a23_5g-11736.php
Resolved! how do I get support from a person?
The web site won't accept the change to my sim card. I cannot update. The robot told me to sign up for community to get a ticket. I signed up and all I got was this page. Where do I go from here?
Resolved! Changed plans but I’m still seeing my old plan
Hi! I made the decision to change my phone plan to “the back to school” plan but on my account it shows my old plan but my payment went through as the new one; what happened or what should I do ?
Activation account
Hi, I did my payment, but I cant phone to anyone,what to do ? But my account status is active because my current plan cycle is due September,6. What to do next for to make calls? Thanks for letting me know
