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Suraiyamathias · ‎09-12-2022

For the past month my data has been super slow and barely loads anything? I am not sure why since I don’t have it on for a lot of things. Has the data at public mobile changed recently or has anyone else been experiencing this ?

would love for some help on this as I don’t want to switch providers.

dabr · ‎09-13-2022

@Suraiyamathias You don't need a new SIM, especially if @esjliv suggestions has fixed the issue for you. As to slow speed with the data, quite a few other customers have also mentioned that over the last few weeks.

Suraiyamathias · ‎09-13-2022

@esjliv @Hi!! Thank you, this seemed to do the trick. I just saw online on publics site that the distribution network changed — would this mean I need a new sim? I suck at this phone stuff lol.

thank you!

esjliv · ‎09-12-2022

@Suraiyamathias - hard to know if this is a device or account/sim or tower/network issue without some troubleshooting.

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services are improved

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.