FaceTime issues

[laraibsheikh]

I just got a brand new iPhone but my FaceTime calls will cut out and the other person cannot hear me. Apple replaced the entire device but they say it may be a SIM card issue. Is this a common issue? I haven’t had the SIM for year yet.

[gpixel]

@laraibsheikh 

you will probably need to upgrade to a 4g plan if you would like FaceTime to run smoothly 

[CountyDownIeUk]

@laraibsheikh 

I find an issue with that. Does your phone and data work properly? 

Face-time runs off of data or wifi. 

Wifi and data ...if weak....can cause that issue. At either end. 

Does your FaceTime begin the call from your phone number or email address? 

Are you FaceTiming  to a phone number or an email address? 

Is FaceTime switched on or enabled for use with data?

0. Reboot phone. 

1 Pull the SIM out, reboot phone, log onto wifi. Does FaceTime work?

2. Put SIM back in phone, reboot phone, log on to wifi, and turn off cellular. Does FaceTime work?

3. With SIM in turn wifi off, turn data on...Does FaceTime work?

1. If yes...is not a phone issue. 

2. If yes, not a phone issue 

3. If no....might be a SIM issue. 

[Alexandf]

@laraibsheikh 

https://www.makeuseof.com/how-to-fix-facetime-not-working