09-12-2022 01:32 PM
Account showing active, have auto pay but phone message says service suspended Frustrated I can't talk to a real person.
09-13-2022 02:02 PM
if you're talking about 611 that's a normal message until the account finishes renewing. if your services work then you can safely ignore what it says
09-12-2022 04:26 PM
same 2 posts earlier
09-12-2022 01:36 PM
Do you mean SMS is telling you it is suspended or when you try to call somebody?
Try to reboot phone (few times if needed).
09-12-2022 01:35 PM
HI@kenmcl can you not able to make outbound calls and cannot make inbound calls too?
Also, try to clear your cache, restart the bowser to access My Account again. Sometimes you might not be seeing the correct info. Or use Incognito mode. Use that to confirm if your account is really active and when did PM charge your plan amount
To open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-12-2022 01:35 PM
@kenmcl , can you try checking your account again using incognito mode just in case you might have been viewing a cached version. If you are having issues with getting the account renewed and need support, use the chatbot link at the bottom of the web page to initiate a support ticket. This service does not have a call center unfortunately, so no live person available to talk to.
09-12-2022 01:34 PM - edited 09-12-2022 01:35 PM
@kenmcl hi are your phone services working? it is normal to see that message on the morning of your renewal