I want to payment for my phone but doesn't work

[Sabooryn]

why  my phone number  doesn't work 

[hTideGnow]

HI @Sabooryn  , how long you lost your PM service?  Can you still login to My Account?

You tried to pay and weren't able to pay (some errors came up) or you were asking how to reactivate the service?  Give us more info, like what you have tried 

[esjliv]

@Sabooryn - 

Have you had working services with public mobile before? If in suspended status for over 90 days then you lost your number and account.

More details would be helpful, what else can you share?

[softech · Accepted solution]

@Sabooryn   did you login My Account and is it showing Account status suspended?

Yes, pre-authorized payment could fails and in that case, you will need to login to My Account and click Reactivate my plan button to make manual payment.  Did you do that?  was it showing you any errors when you tried?