There is a problem for my payment on Sep 7 after I changed the plan

[steven_yyx]

Hi,

There is a problem for my payment on Sep 7 after I changed the plan. I changed the plan from 90 days to 30 days but I still got extra charged for $25 for 90 days. Is there someone can help double check what is problem for my account? Thanks.

[dust2dust]

Click the little spinner refresh icons lower down to see if things look different. Look at your payment history for any extra charges. If you did a change plan now at around your renewal then yes you paid again. The support people can correct that mistake. But figure out what the mistake is first. You could provide images here and we can help you see what you see.

[hTideGnow]

HI @steven_yyx   this is an open forum, please remove your account number.  

For the $25 for 90 days? what kind of charge is that?  what plan you had before? and what plan you changed to now?  Just to confirm, there is no refund for the unused days on your old plan

If you still think there is problem with the charge, please open ticket with CS agent:

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Please remove your account number and name from public forum.

If you did change plan Now (to $25 plan) then you will see immediate charge on your account/CC. If you did schedule plan change then agent will be able to clarify this charge.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[RossN]

@steven_yyx hi you are on a community open forum ,anyone can see you personal info please go top right to the down arrow in the little circle and edit your post  

you need to contact a customer service agent they will help with your account issues 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply