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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need to exchange just bought CPO iPhone. No response from ticket #-632

Ticket ID: -632 I submitted this ticket but there is no response after more than a day.Yes Ticket ID is negative number, and I suspect there is a bug with your ticket system. Basically, I just received a CPO iPhone (rated great), but I need to exchan...

Phishing email?

Need to change my plan and add autopay

Hii need to change my plan and add autopay so I have the 250MB bonus and effective immediately, I cannot do them both in one shot on the website, can you help?

Credit card issues

Resolved! lost phone

I lost my phone with a Public Mobile SIM card in it and have now bought a new phone and a new Public Mobile SIM card...I want to keep my old phone number, and wonder if I should set up a whole new account with my new SIM card (I never found my stolen...

Resolved! Account...?

I port in my number to public mobile from freedom mobile last December 1, 2021. My phone is working fine and I use the Simcard of public mobile. I can call and I can text using public mobile. However, Freedom mobile still charging on their end. What'...

Resolved! EMERGANCY LOCKED OUT

i got locked out of my account because i forgot my security question pls unlock it right away and help me restore my security answer thanks a million

The site looks good!!

Maybe I don't access the old site a lot. I actually find this one very nice. Clean and nice. Good job Public!!

Error 821

What is this error code and how do I remedy the situation. I have called Koodo support they are no help and they don't have access to public mobile database.

Resolved! Bonus SIM?

I'm new to Public Mobile, I bought a phone from Public online, was not sure if it came with a SIM and since I might want to convert another family member's account I bought a SIM with it and then got an email saying I was getting a Bonus SIM with the...

Resolved! i am not to able submit a token for one month invoice request ,

the customer service is really terrible, I am not able to register for a customer service token even when input all the information correct, I have been trying to register for an invoice , please looking forward a support thank you

2022 - Time hasn't come yet?

.. to get a PM app to manage all our services on the go and get access to Wi-Fi calling? Thx!

not able to make calls due to limited minutes

I have a plan with unlimited province and canada-wide calls, but it often says that my 'long-distance' minutes have all been used, or today I wasn't able to call out of province and the message said I have used all available minutes. Is there a fix f...

Resolved! Call Control

How can I set call control?Call Control helps reduce unwanted calls by prompting incoming callers to enter a specific number, which the caller must enter correctly before the call can be connected. Callers with no response or an incorrect response wo...

My payment was successful but I received a email stating my account was suspended for none payment

Option to separate phone bills

Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...

U.S. Add-On Not Working

I was in the States and had an emergency and went to make a phone call or a text and guess what--the U.S. add-on I paid for wasn't working! It said I wasn't allowed to send texts or make phone calls, even though I had paid for the add-on days befor...

Landline to Cell Phone not connecting

I can not call my Cell Phone from my Landline, but I can call my cell phone from another cell phone.

Resolved! Out of N.America i.e. no network. Want to port number and cannot receive SMS

I'm writing here after trying my best with the chat bot & the subsequent form of trying to get in contact with support. I was simply not able to submit the details to create a ticket no matter how much correct information I provided, and I was told b...

2GB One-Time Data Bonus

First post here, so hopefully I am doing this right!I have a couple "bonus add-on's" on my account, and I am trying to see if/when they expire?Example, I have a 2GB One-Time Data Bonus, not sure when it was applied to my account.Does this stay on my ...

Resolved! Data for Zoom Streaming

Hello. I need to stream an event over Zoom for about an hour. How much data will I need? Thank you.

Payment issues

Resolved! Porting over a landline - No Incoming calls after 12hrs

Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...

Resolved! Port-out

I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?

Calls

Some Incoming calls are going directly to the voicemail

Can’t make calls

I recently accepted the international / data free add on, since then I have been unable to make outgoing calls - any ideas plshave tried re-starting the phone and specifying public networkthanks

Resolved! SIM card for iphone 13 pro max

changing from an iphone 7 to an iphone 13 pro max .. do i need a different SIM card?

Resolved! change plan

Hi,I have changed my plan from the 15$ to the 25$ last month. I am paying 25$ but the plan didn't change.How can I have it changed ? Thank you

"Something went wrong with your Autopay renewal"

Phone will not turn on

Hello community, even though my LG phone was charged, the screen is black and I cannot turn on phone. There is a small flashing light top left hand corner on phone. Is the battery dead? Tku Cathy63

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