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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Someone using my phone number as scam

Resolved! Someone using my phone number as scam

Hello,It seems that someone is using my phone number as scam. I've got people calling me stating that there were calls made from my phone number.What should I do to procect my number?Thanks for your advices

Phone Transfer

Recently transferred phone from Bell to Public Mobile. Number transfer was not successful. Outgoing calls are working but incoming calls. Text messaging is working (incoming and outgoing). xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by comptuergeek541...

Re: HOWTO: Purchasing Add-ons

Thanks for your detailed explaination, but am sorry to say thatI did exactly as spelt out even before I brought it up to the community forum but yet it keeps returning the same voice message. Mind you, when I try calling other countries as listed on ...

Resolved! Re: Unlocking Brandnew Phone(prepaid) wait time

I just switched from Eastlink and getting this message on screenNetwork key? Trails left: 10. What do I do?

Resolved! Unlocking Brandnew Phone(prepaid) wait time

Im looking to replace my current phone and was looking at getting the Lg k32, Was wondering if I bought it prepaid from koodoo or telus if I would be able to have it unlocked immediately or if there is a wait period?.

Cant send text or phone calls. Can receive them fine

Hello.Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls. My bill is paidMy Phone is a Samsung S10eI've tried Simon suggestions for restarting phone and reinserting the sim card ...

Apps stopped working.

all of the apps on my phone stopped working, messages, messenger, amazon, etc. What can I do to fix this?

Refund

Resolved! Refund

I cancelled my service with public mobile on Mar 17th and ported number to other provider. Can you refund back to my card for the amount you charged me in advance from Mar 17th onwards ??

International Roaming

Resolved! International Roaming

Hello, Can I roam my data from Nigeria or Grenada?

No sms confirmation, but plan still renewed

Not a question really but more of an interesting thing that happened. I got my normal message today about rewards redeemed ($2 autopsy etc), but not the "let's keep the conversation going" one. My service is working, I've texted with my mom, could ca...

Resolved! Issue when get the new SIM card

I have a problem with my new sim card,I lost my phone and I got the new sim card this morning and i want to keep my old number (public mobile number) then I click on the box know as ''keep your old phone number'' I typed and my sim card does active....

Suspended service

Resolved! Suspended service

I purchased public mobile for the purpose of keeping a phone number. The payment was set as pre-authorized. I was not notified at all that auto pay was disabled. Not until I was told by a friend, did I notice auto pay had stopped. I’m trying to get t...

payer mon cell

Cell phone coverage is in mb

Resolved! Cell phone coverage is in mb

Hello I keep getting text and voice calls about public mobile services not working in mb because of network change coming mid this a scam or is there changes coming that will make the service not work as well

Resolved! I can make calls and send messages, but I can't get calls or messages.

Assistance with interruptions after porting number to public

Resolved! Assistance with interruptions after porting number to public

Can I have a mod contact me please

Resolved! Re: FLASH SALE: Get your second month FREE when you activate

Please help me in setting up my new sim i lost my phone last night and i ve been trying to set up this sim ALL dayyyyy HELPPP thank u madina My name is houda PLEASE help XOXOXOXOX ......

Buy a voucher online

Resolved! Buy a voucher online

I’m locked out of my account and I don’t have data where I am living in the rural area by Kingston and want to know if I can purchase online a voucher because I can still put in my code from a voucher and top of my dad with that with that possible it...

Resolved! Re: I cant receive call

My number xxxxxxxxxxxxxxx just been recently ported to Public Moblie. Porting was successful, but I can't receive call edited by computergeek541: phone number removed

Resolved! How to recover my account (forgot pw and security question)

Resolved! pey voucher

If the voucher I bought is no good and it doesn't make my phone work within 24 hours I'm going to a new phone company