Add on problems

[jgoproud]

I’ve purchased a 10 day US minutes add-on it came off my credit card and I still am getting notifications that I am out of US minutes

[jgoproud]

Thanks 

resolved😃

[Alexandf]

@jgoproud 

reboot phone not works, open ticket with PM support and ask them for refund

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you ther

[RossN · Accepted solution]

@jgoproud hello are you in the States? if still in Canada and trying to call down south then you have the wrong add on 

[Outdoorsman]

@jgoproud hi where are you in the US ? there are many issues with 3g shutting down try 2g  with  T-mobile 😀

[hairbag1]

The 10 Day US minutes will only work while you're in US.

Try manually selecting AT&T.