US Roaming not working.

[chnamy_]

Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 more days left before I fly back to Canada.

Thank you

[Alexandf]

@chnamy_ 

if still not works, open ticket with PM support and ask them to refund,

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

[will13am]

@chnamy_ check your phone settings to make sure that roaming data is enabled.

[computergeek541]

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@chnamy_ wrote:

Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 more days left before I fly back to Canada.

Thank you

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Does your phone have LTE?  There is no longer a 3g network in the US.  Try manually selecting the T-Mobile network.