Help with activation - it won’t work

[Kate46]

I have been going in circles for 3 days. It says something went wrong when activating your account and to contact customer service, but won’t connect me to anyone. I need help. You have taken my money but aren’t giving me any service. It won’t let me download an eSIM or transfer my number. This is very frustrating. 

[TheSterlinger]

@Kate46 

You can contact CS_agent with the chatbot link below. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

If you are having difficulties with it, use the link below to send a direct message. Click on it and fill in your information and send. They will respond within 30 minutes to 2 hours to your community inbox.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   ⬅️ Inbox