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Nothing working

Sesimmons
Great Neighbour / Super Voisin

We live on Vancouver Island. Service has never been fantastic but most of the time I show mostly full 5G bars. Suddenly nothing is working. I get roaming notifications all the time, calls won't connect, in a call suddenly no one can hear me, RCS chats never work and on and on. Is anyone else having issues? I'm about done because we can't rely on our phones working at all. I'm on a One plus Nord 30. Thanks

3 REPLIES 3

ShawnC13
Oracle
Oracle

Where abouts on the Island are you?  I have used Public Mobile for over 8 years and have no issues.  I am on the lower island.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Chalupa_Batman
Mayor / Maire

Hey @Sesimmons 

I'm just headed to bed but the only advice I can give you is to try to reset your network settings and reboot. Even try your SIM in a different phone. G'night.

hairbag1
Mayor / Maire

@Sesimmons 

if using a hard sim, try that sim in a different cell to see if service improves. If using esim...you obviously can't do that.

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