Porter Number not working

[llangille]

Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?

[MG74]

Try scanning the QR code in the welcome email from Public Mobile and then restarting your phone

[BKNS27]

@llangille 

Try rebooting your phone by powering off then back on and see if that helps.

[Phil_Adelphus]

@llangille  Probably best to contact Public Mobile customer service, if you can open a ticket at the chat icon bottom right of this page that's the preferred way but if that doesn't work for you, send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page or tap your avatar to check messages if you don't see an envelope

[llangille]

Answered yes to Eastlink and Eastlink not working. Confirmed with Eastlink account is closed

[Phil_Adelphus]

@llangille  Did you reply Yes to the SMS from Eastlink authorizing the port, within 90 minutes of receiving it?  Does your Eastlink sim still work?