4 weeks ago
- last edited
4 weeks ago
by
computergeek541
Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?
4 weeks ago
Try scanning the QR code in the welcome email from Public Mobile and then restarting your phone
4 weeks ago
Try rebooting your phone by powering off then back on and see if that helps.
4 weeks ago
@llangille Probably best to contact Public Mobile customer service, if you can open a ticket at the chat icon bottom right of this page that's the preferred way but if that doesn't work for you, send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon top right of this page or tap your avatar to check messages if you don't see an envelope
4 weeks ago
Answered yes to Eastlink and Eastlink not working. Confirmed with Eastlink account is closed
4 weeks ago
@llangille Did you reply Yes to the SMS from Eastlink authorizing the port, within 90 minutes of receiving it? Does your Eastlink sim still work?