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Restarted the process which generated the text.  all good now.

Sorry, what i meant was, do I follow the steps you pointed our earlier.

OK, is that done through the way "Alexandf" uggested?

That's what I was thinking too.  Other provider said Public sent a text but expired after 90 mins, we never got the text, phone was on with the Public Sim still in while we waited for the text...never received.

My account is active, I am on Auto-pay, I also just logged into to verify and it says "active"