11-26-2020 02:24 PM - edited 01-05-2022 05:33 PM
I got a text message that I was referred a friend 3 days ago.
But my account has not updated.
How can I get my $1 reward?
11-26-2020 03:01 PM - edited 11-26-2020 03:53 PM
@JoyLuck wrote:There were some phantom text message regarding referrals. A bug in the system. PM is looking into it.
See this thread:
https://productioncommunity.publicmobile.ca/t5/Rewards/Cha-Ching-text/m-p/617462
Today is actually the first day in about a week that I wasn't notified of a fake new referral. Usually, the credit would be added but it would be removed the next day.
11-26-2020 02:34 PM
i had 2 referrals this month and they both came into my account quick, like within 2 days.. so if you have waited more than 3 days.. i think you should talk to the Moderator or use the Chat bot to open the ticket.
11-26-2020 02:29 PM
@msbj1104 there were texts sent out even when no new account was referred. Public had placed a short term fix on this and are working out a permanent solution
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-26-2020 02:26 PM - edited 11-26-2020 02:28 PM
sometimes it just takes a day or so, hang in there. They usually send out monthly texts with your reward updates as well. But i did receive the phantom text a few days ago too, Thought i had a new referral, but it was just a bug and no actual rewards involved. If you legit referred your friend, it'll show up soon enough
Cheers,
Evan
11-26-2020 02:25 PM - edited 11-26-2020 02:27 PM
@msbj1104 wrote:I got a text message that I was referred a friend 3 days ago.
But my account has not updated.
How can I get my $1 reward?
There were some phantom text message regarding referrals. A bug in the system. PM is looking into it.
See this thread:
https://productioncommunity.publicmobile.ca/t5/Rewards/Cha-Ching-text/m-p/617462