referred a friend

[RW62]

I referred a friend and he forgot to enter my code. Can this be corrected?

[eddieO · Accepted solution]

@RW62, yes but your friend will need to contact a support agent as they will have access to make account changes. After contacting them, your friend should see the $10 credit within 72hrs and you will earn 1 point for each month that they stay on.

To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hTideGnow]

hi @RW62 

yes, support can help.  Ask him to open a ticket with Support agent.  Support will apply it and he will get the $10 credit back and you will get the ongoing 1 point reward

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage