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Am I being overbilled?

dawna
Good Citizen / Bon Citoyen

If this is my latest payment statement:

 

dawna_0-1606419541994.png

 

Why is my credit card being charged $36.96?

1 ACCEPTED SOLUTION

Accepted Solutions

JK8
Mayor / Maire

@dawna 

 

You are on the $40 plan. After referrals and rewards you owe $33 plus tax.

 

33 + tax = 36.96

 

33 X 1.12 = 36.96

View solution in original post

13 REPLIES 13

JK8
Mayor / Maire

@dawna 

 

You are on the $40 plan. After referrals and rewards you owe $33 plus tax.

 

33 + tax = 36.96

 

33 X 1.12 = 36.96

dabr
Mayor / Maire

@dawna wrote:

If this is my latest payment statement:

 

dawna_0-1606419541994.png

 

Why is my credit card being charged $36.96?


@dawna   Why do you think you are being overbilled?   As suggested earlier it looks like after your rewards are credited to your balance, you are being charged $33 + tax which is correct based on the $40 plan you're on.

Helpershelper
Town Hero / Héro de la Ville

@dawna 

 

Rest assured that with this prepaid service you won’t be overbilled, it’s not even possible.


@Helpershelper wrote:

@dawna 

 

Rest assured that with this prepaid service you won’t be overbilled, it’s not even possible.


Rare but not impossible; bugs can occur. 🕷


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

dawna
Good Citizen / Bon Citoyen

Wow, how on earth did I even forget about the tax!   This current world situation is really making my brain not think clearly!  My apologies and thank you to all who made me realize I need to have another cup of coffee to function clearly. 😕


@dawna wrote:

Wow, how on earth did I even forget about the tax!   This current world situation is really making my brain not think clearly!  My apologies and thank you to all who made me realize I need to have another cup of coffee to function clearly. 😕


Hi @dawna lol it happens.  Just happy to see that all is well at the end.  Stay safe!


@dawna wrote:

Wow, how on earth did I even forget about the tax!   This current world situation is really making my brain not think clearly!  My apologies and thank you to all who made me realize I need to have another cup of coffee to function clearly. 😕


@dawna 

You are FAR from the first one thinking this! Some threaten to report PM to the CRTC while other just threaten to port out to the competition they are so ticked at PM for overcharging them. You asked very politely!

 

AE_Collector

danreyan
Good Citizen / Bon Citoyen

Hi there,

This happened to me too because I am new to PM and it takes adjusting to the service. Until someone told me that the "amount owing" is the predicted total bill for the next billing month. I'd say "predicted" because there will still be a chance it can be lowered if you get bonuses for referrals and the likes.


@danreyan wrote:

Hi there,

This happened to me too because I am new to PM and it takes adjusting to the service. Until someone told me that the "amount owing" is the predicted total bill for the next billing month. I'd say "predicted" because there will still be a chance it can be lowered if you get bonuses for referrals and the likes.


There's also a change that the amount owing can go up because you lose a referral.