New account and port issue

[Phil0412]

1. I have a partial port issue with no SMS service and only outbound calls and data, hut no inbound calls.

2. I seleted the wrong plan on 90 day subscription, I changed over to the right plan that I thought would renew on 90 day as well, but after I paid for the extra plan amount it just cacelled the original plan and started a new 30 with no credit.

to recap, no full service, overbilled, will need help to fix.

[BKNS27]

@Phil0412 

It sound like you didn’t reply to the text with YES with you old SIM confirming you are porting your number over to PM or you missed replying within the 90 minute window.

This seems to be a common mistake with new members and this is the most critical step in porting the number over to PM.

Your old SIM should continue to work if porting is not completed.

Just private message a CS_Agent to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Keep your eyes on the pm envelope icon for the agent to reply back tomorrow as their hours are 9:00am to 10:00pm EST.

[JRod]

@Phil0412 

I have sent you the number to the porting department via the inbox here on the community. They will be able to help you with your partial port issue.

You’ll have to reach out to customer service regarding your double billing. Unfortunately PM is usually no refunds so it’s up to the Customer Service representative that you work with. 

Please click the link below to message a customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to you in the community mailbox so please keep an eye on that (envelope icon if on desktop or click the avatar in the right corner and then messages if on mobile).

[LitlLdy · Accepted solution]

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@Phil0412 wrote:

1. I have a partial port issue with no SMS service and only outbound calls and data, hut no inbound calls.

2. I seleted the wrong plan on 90 day subscription, I changed over to the right plan that I thought would renew on 90 day as well, but after I paid for the extra plan amount it just cacelled the original plan and started a new 30 with no credit.

to recap, no full service, overbilled, will need help to fix.

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@Phil0412 , please send a private message to CS_Agent for help wth these issues.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.