Text offer not added

[El_Kiwi]

Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and  it is still not there... Anyone with the same issue? What can I do?

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@El_Kiwi 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[hairbag1]

@El_Kiwi 

try the Usage Breakdown again and if you still haven't heard back from Customer Support, use this link to dm them..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch your Community inbox will be highlighted when they respond to you.....https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[El_Kiwi]

Exact same problem here, see https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-offer-not-added/td-p/1435019 And yes I checked the Usage breakdown and I am still on my old plan after the renewal date. I was asked to create a ticket, which I did, but so far no success to get an answer from PM.

[softech]

@El_Kiwi check your My Account again using browser with incognito mode to confirm once more

If you still stt the old plan being renewed, ask PM CS agent for help.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there