Inaccurate Data Tracking in PM App

[msde55]

As per the daily data usage tracker, I have used around 10GB of data ( I actually downloaded the excel file from app and added the daily consumption) but yesterday I received a 75% data usage warning (I checked the usage overview and it says 48GB), however it still doesn't add up. Please fix asap, I work from home and I don't want my data to stop due to inaccurate tracking by PM's system.

[msde55]

@softech Thank You for prompt response, I followed the steps and result is same.

1) The daily usage data tracking looks accurate to me (around 10 GB by adding up the values from bill start date(i.e. 10 April) till today).

2) However the usage overview shows 48GB which is definitely inaccurate and threatens to stop my data services. 

I have already raised a ticket, awaiting prompt resolution and restoration of my data quota. Else, I'll be forced to buy data addon and request for a refund/bill credit. It's very unfortunate.

[softech]

@msde55 

PM data tracking is generally accurate.  But to avoid browser cache problem and to get the most updated information, login My Account using browser with incognito mode .  Check the usage on the front page.  Make sure you click Usage Breakdown to expand the usage and check the usage for the current cycle's data.   If it does not show you used 75% data yet, you can ignore the tax as the SMS text sometimes sent out wrong. 

Or if you want PM CS agent to confirm the usage, open a ticket.    Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there