07-22-2022 04:24 PM
Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened?
Solved! Go to Solution.
07-22-2022 07:01 PM
@willowvale - we are members and customers like you here on the forum.
If you see charges that don't look legit and looking at your payment history doesn't explain those charges, then submit a ticket with CSA to ask about this.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
07-22-2022 06:50 PM
PM is a PREPAID PRE-PAID, so NO BILL
07-22-2022 05:25 PM
Did you accidentally click on your payment 3 times when the website was glitchy?
Just contact a CS_Agent for a refund or just leave it in your account as credit to pay for 90 days.
07-22-2022 04:36 PM
Login Page to your account that amount you see it at Available Fund, if is there, then leave it there for use it next renewal cycle, is will be taken from there automatically,
or if need contact to support team by CS_Agent
07-22-2022 04:29 PM
Do you have multiple accounts with PM?
Did you try to change your plan last month?
If you login to My Account, check if there is any amount in Available Fund. The overcharged amount will usually stay there
Also, go to Payment History to confirm if it shows PM charged you 3 times in Jun ?
Also, did you join PM in May 24? If you just joined in May, any chance you got some error message when you join and you re-try the activation couple times?